Program Specialist - Water Conservation Field Team

JOB LOCATION

Aurora, Colorado 80016-2946

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary to be commensurate with experience

The hiring range for this position is $24.35 - $30.43/hourly

This job announcement is scheduled to close January 11, 2026. The City of Aurora will conduct ongoing screenings of applications on a first come-first serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice. 

This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act. 

OVERVIEW OF POSITION / DEPARTMENT

The Water Conservation Program Specialist – Field Team position promotes and educates customers in water conservation methods through customer interactions created by enforcing watering restrictions set by the Water Management Plan, continuous flow and high-use outreach and investigations, and data synthesis to determine outreach methods best suited for the situation. This position requires a high level of customer service and the ability to interact with various customers. This exciting position provides the opportunity to create water waste and efficiency solutions for customers. This position reports to the Water Conservation Specialist - Field Team lead. This is a year-round, 29 hours per week, Variable Hour Non-Benefits Eligible position.

PRIMARY DUTIES & RESPONSIBILITIES

• Advocates water conservation by educating customers through outreach efforts 
• Contacts customers, homeowner’s associations, and contractors regarding water use issues 
• Seeks compliance of City of Aurora codes in regards to waste of water 
• Maintains patrols of the City looking for violations and responding to complaints that have been received on water waste 
• Engage customers utilizing AMI data to correct high-use and continuous flow events
• Enforces watering restrictions set by the Water Management Plan of the Water Department 
• Maintains records and prepares reports on customer interactions 
• Assists with residential irrigation and soil inspections 
• Performs other duties as assigned 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: 

• High school diploma or GED

Experience: 

• Basic/Intermediate computer experience
• At least (1) one year of customer service experience

Related experience that demonstrates necessary knowledge, skills, and abilities to perform the essential functions of the position

Preferred Qualifications:

Knowledge:

• Knowledge of Microsoft Office software and a basic understanding of computers
• An understanding of water conservation and irrigation practices

Skills: 

• Must exhibit strong skills in customer service, conflict management, problem-solving, attention to detail and management of multiple tasks with deadlines
• Bilingual preferred but not required

Abilities: 

• Ability to establish and maintain effective working relationships with employees
• Ability to work independently and meet deadlines
• Ability to communicate effectively both verbally and in writing
• Ability to maintain records and logs
• Ability to maintain focus and motivation over long periods of time while working independently
• Ability to drive for extended periods of time

Licenses and Certifications Required: 

• Colorado driver’s license with a good driving history

WORKING CONDITIONS

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Moderate to heavy physical work depending upon the assigned function
• Infrequently performs medium physical work that involves moving no more than 50 pounds with or without assistance at a time
• Frequently performs activities requiring a full range of body movement including bending, stooping, kneeling, pushing, and pulling. Vision to read manuals; speech and hearing to communicate with employees and citizens
• Hand/eye and hand/foot coordination for operation of equipment and vehicles. Vision for reading gauges and written instructions  
• Hearing/listening for instructions and warning signals  
• Speech communication to communicate with employees and citizens

Work Environment:

• Works in a combination of indoor and outdoor settings with exposure to all weather conditions, noise, and dust
• Long periods of drive time

Equipment Used:

• Desktop computer, tablet, radio, cell phone; equipment and vehicles common to utilities maintenance functions 

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.