Program Specialist (Site Manager)

Program Specialist (Site Manager)

Department: Department of Veterans Affairs

Location(s): Las Vegas, Nevada

Salary Range: $90522 - $117683 Per Year

Job Summary: The Veterans Affairs Southern Nevada Health Care System is a Level 1b facility serving the VA Sierra Pacific Network. The site manager serves as an extension of the Assistant Director providing operational and administrative oversight and direction of all operations at one or more Primary Care Clinics (PCC) and Community Based Outpatient Clinics (CBOC) of the VA Southern Nevada Healthcare System. This position will be located at the Southeast Primary Care Clinic in Henderson, NV.

Major Duties:

• The site manager serves as an extension of the Assistant Director by providing operational and administrative oversight and direction of all operations at one or more Primary Care Clinics (PCC) and Community Based Outpatient Clinics (CBOC) of the VA Southern Nevada Healthcare System (VASNHS). The incumbent is responsible for exercising a high degree of initiative and coordinating and assisting with the workflow of the entire PCC and for the direct management of the clinic, including planning, organizing, directing, controlling, evaluating and improving medical and administrative support operations of the clinic. These duties require the ability to provide direction to multiple staff at varying skill levels, as an advocate for patients and staff. In collaboration with PCC Physician Supervisors, Nurse Managers, and Supervisory Business Administration Service staff, the incumbent oversees the development and implementation of programs, services, policies and procedures for the clinic and represents the clinic in the community. The fundamental responsibility of the incumbent is to effectively utilize available resources to provide the best patient-centered care either directly or indirectly, utilizing innovative approaches to cost-effective healthcare management. Resources can include but are not limited to staff, space, equipment and any item that is needed to ensure the flow and efficiency of the clinic. The incumbent plays a central role in developing and coordinating internal review systems to assure that both clinical and administrative activities are in compliance with agency and regulatory requirements. The incumbent plays a central role in developing and coordinating internal review systems to assure that both clinical and administrative activities are in compliance with agency and regulatory requirements. The incumbent is responsible for the management of the clinics, including planning, organizing, directing, coordinating, controlling, reviewing, evaluating and improving medical, administrative and support operations of the clinic. The incumbent provides management, direction, and oversight of the support staff and the clinical and non- clinical staff assigned to the PCC throughout their respective supervisor and leadership chain. As the Contracting Officer's Representative (COR) for the site lease agreements, the incumbent manages procurement and contracting within the PCC/CBOC. This may include preparing procurement requests, evaluating proposals for work, and maintaining procurement and contracting records. The PCC offers a variety of services including primary care, mental health, radiology, and phlebotomy, Physical Medicine and Rehab, to include a staff of over 200 employees at each clinic site. Due to complexity of the service, incumbent will assist in analyzing several programs, such as VHA Support Service Center (VSSC), Business Intelligence Service Line (BISL), Pyramid Analytics, ARC data, Veterans Health Information Systems and Technology Architecture (VistA), and Computerized Patient Record System (CPRS). . The incumbent will be responsible for tracking systems and dashboards within the various programs. The presentation of data and developing dashboards and tracking systems will allow the incumbent to analyze data and recognize where opportunity for process improvement exists to recommend and provide new processes to improve patient care and reduce consult entry to completion threshold. Work Schedule: Monday-Friday 7:30 am to 4:00 pm Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD02596A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. Education: There is no education substitution at this grade level. You will be rated on the following Competencies for this position: Administration and Management Customer Service Organizational Awareness Planning and Evaluating Quality Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required such as carrying items like books, papers, etc. When dealing with patient or employee conflicts, reviewing the work of contractors, conducting inspections and inventories, the work will involve long periods of standing, bending and stooping. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Areas of Consideration - Applicants will be considered based on the following areas of consideration. First Area of Consideration (Facility Employees) - Current, permanent VA Southern Nevada Healthcare System employees (this includes Outpatient Clinics, permanent employees of the Veteran Canteen Service assigned to this facility, Office of Information & Technology employees assigned to this facility, CPAC bargaining unit employees located at the North Las Vegas VAMC, and Virtual CBOPC bargaining unit employees under station 593 located at the North Las Vegas VAMC. All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/28/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11896855. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Application Deadline: 2025-11-28