Program Specialist-Patient Centered Management Module (PCMM)

Program Specialist-Patient Centered Management Module (PCMM)

Department: Department of Veterans Affairs

Location(s): Orlando, Florida

Salary Range: $50460 - $80243 Per Year

Job Summary: The Patient Centered Management Module (PCMM) Program Specialist for Ambulatory Care/Primary Care at the Orlando VAHCS and collaborates with Ambulatory Care Leadership, Primary Care Section Chiefs, Nurse Managers, Primary Care Physicians, HAS, Pharmacy, Nutrition, Social Work, Mental Health, Whole Health, Home Based Primary Care, Spinal Cord Injury, Infectious Disease, Transition Care, GPM, Chief of Staff, and Director's Office, and staff to maintain program integrity and data.

Major Duties:

• Duties and responsibilities include, but are not limited to: Maintain application functionality, utilization, and resulting data. Serve as technical expert and troubleshoot user issues. Regularly meet with Primary Care leadership to review provider panel management data and staffing ratios. Delegate PCMM user permissions to facility staff. Establish and manage Patient Aligned Care Team (PACT) team-lets, position setup, staff, their FTE assignments, and patient assignments. Maintain and develop streamlined processes affecting PCMM. Maintain oversight of Multi-PACT approval and disposition for timely completion of active assignments. Setup and define teams, assign staff positions, and assign patients. Allocate user permissions and manage reports, outputs, and mail messages. Manage the hospital's large PCMM database. Coordinate with various departments to maintain data integrity. Resolve alerts and disseminate PCMM-related information to stakeholders. Oversight on assignment and attrition based on patient data. Work with PACT staff for clinical input on patient panel attrition. Determine and coordinate Veteran patient panel assignments. Comply with VHA Handbook policies for exceptions and multiple assignments. Collect, compile, and track data in support of program operations. Perform database searches, prepare reports, and maintain records. Monitor and validate data related to PCMM. Conduct internal audits and oversee patient processing activities. Assist in the preparation of statistical reports for Ambulatory Care Service. Work Schedule: Monday-Friday, 8:00am-4:30pm Travel-Periodic Basis: Travel to facility CBOCs and divisions/sites of care is required to verify/validate rooms, staffing, and primary care setup. Virtual: This is not a virtual position Position Description/PD#: Program Specialist-Patient Centered Management Module (PCMM)/675-07258-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/20/2026. Preferred Experience: 1 full year of graduate level education Experience with PCMM software (highly preferred) Experience in Primary Care/Patient Aligned Care Team setting Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. GS-7: You must have at least 52 weeks service in position no more than two grades lower (GS-05) GS-9: You must have at least 52 weeks service in position no more than two grades lower (GS-07) The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: GS-7 Specialized Experience: You must have one (1) year of specialized experience equivalent to at least the GS-05 grade level in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Apply knowledge of VHA & Orlando VA Health Care System policies, procedures, and VHA directives and regulations; Adapt analytical techniques and evaluation criteria for program measurement and improvement; Leverage extensive knowledge of primary care operations and systems; Develop and modify work methods, management processes, and administrative procedures; Incorporate in-depth knowledge of clinical practices related to patient management, consults, clinic creations, and maintenance; Understand and implement Patient Aligned Care Teams (PACT), Behavioral Health services, Non-Primary Care Services, and Community Care Services; Operate outpatient processing systems, VISTA Scheduling package, and appointment management software; Gather, analyze, and evaluate clinic process information; Utilize Pyramid Analytics, CPRS Electronic Health Record, VISTA, and PC software programs (Word, Excel, Power Pivot, PowerPoint) to compile and extract data and create reports; Plan, set priorities, and coordinate activities; Execute various analytical tasks to conduct comparative studies. Complete basic statistical analysis to explain hypotheses and provide further insights., OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 1 full year of graduate level education or superior academic achievement. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation., OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4-year course of study. GS-9 Specialized Experience: You must have one (1) year of specialized experience equivalent to at least the GS-07 grade level in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Apply knowledge of VHA & Orlando VA Health Care System policies, procedures, and VHA directives and regulations; Adapt analytical techniques and evaluation criteria for program measurement and improvement; Leverage extensive knowledge of primary care operations and systems; Develop and modify work methods, management processes, and administrative procedures; Incorporate in-depth knowledge of clinical practices related to patient management, consults, clinic creations, and maintenance; Understand and implement Patient Aligned Care Teams (PACT), Behavioral Health services, Non-Primary Care Services, and Community Care Services; Operate outpatient processing systems, VISTA Scheduling package, and appointment management software; Gather, analyze, and evaluate clinic process information; Utilize Pyramid Analytics, CPRS Electronic Health Record, VISTA, and PC software programs (Word, Excel, Power Pivot, PowerPoint) to compile and extract data and create reports; Plan, set priorities, and coordinate activities; Execute various analytical tasks to conduct comparative studies. Complete basic statistical analysis to explain hypotheses and provide further insights., OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or, 2 full years of progressively higher level graduate education leading to such a degree or, LL.B. or J.D., if related. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation., OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate level education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12884499. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 03/20/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-03-20