Program Specialist

Program Specialist

Department: Department of Veterans Affairs

Location(s): Washington, District of Columbia

Salary Range: $70623 - $91815 Per Year

Job Summary: This position is within the Primary Care Service for the Washington DC VAMC and serves as the PCMM Coordinator for the Medical Center, including the associated six Community-Based Outpatient Clinics (CBOCs); clinics in Washington; Fort Belvoir, Virginia; and Camp Springs, Charlotte Hall, Gaithersburg, and Lexington Park, Maryland. We also operate the Franklin Street VA Clinic, a community resource and referral center for Veterans who are homeless or at risk of becoming homeless.

Major Duties:

• MAJOR DUTIES: Serving as PCMM Coordinator for this Medical Center. This includes all six associated CBOCs. Primary responsibility for management of the Patient Centered Management Module software program. Responsible for the integrity of the Medical Center's significantly large PCMM database. Required to work closely with Medical Center clinic support staff, clinical service chiefs, CBOC managers, Clinic Coordinators, providers, CBOC staff, VISN staff and headquarters staff to maintain integrity of this program and data. Monitoring and maintaining provider profiles, monitoring panel sizes, oversight and correction of transmission errors, and review/recertification of incorrect patient assignments. Establishing and managing PCMM team and position set up for all primary care services at Medical Center. Electronically creating or modifying team and position settings, assigning provider user class based on verified credentials, linking the associated clinic, setting maximum panel sizes, programing clinical alert notification levels, and establishing preceptor to associate provider links. Working directly with the Nurse Managers and the Patient Advocate to track and complete clinic-wide patient provider change requests for patient satisfaction, and in addition, works directly with a Pharmacy representative notifying them of all relocated patients that no longer require pharmaceutical support. This directly contributes to proper allocation for medical and fiscal responsibility. Notifying nationwide other PCMM Coordinators of patients transferring care outside of their VISN jurisdiction to allow proper panel management and capacity while being accountable for directly working with providers to determine whether or not traveling veterans should or should not be assigned to their panel and the provider's level of responsibility for their care based on the patient's home of record, ensuring only qualified veterans are dual assigned across VISNs with proper CPRS documentation. Verifying accuracy and correction of national duplicate assignments on a monthly basis. This has a direct correlation to panel management. Scheduling outpatient clinic appointments using the VA scheduling software options, has knowledge of established business rules to place patients on recall or schedule appointments for veterans, and enters administrative notes in the Computerized Patient Records System (CPRS). This includes notes on clinic visits, consultations, and entries in the Electronic Wait List (EWL). Serving as the main point of contact for all new consults/referrals submitted to Primary Care from within or outside of the Medical Center, directing them to the proper provider for care and assignment based on panel availability. Monitoring timeliness statistics for scheduling new patients, reporting to Primary Care leadership when problems exist which prevent compliance with VISN and VACO goals. Preparing national, VISN and Medical Center level reports, upon request using established and ad hoc computer programming routines. Collecting, compiling, analyzing and presenting data regarding the integrity of the PCMM package and uses this analysis to prepare and develop PCMM program evaluation reports. Preparing all Primary Care or applicable hospital reports for review by management, including, but not limited to PCMM reports, Electronic Wait List reports, any reports requested by local management, VISN service reports and national reports. Collecting data, preparing in appropriate format for review by the Service Chief and forwarding reports in a timely manner to the requesting entity. Advising medical/administrative staff related to coordinating with GPM to create new clinic profiles or making changes to established clinics. He/she is the administrative Process/policy expert. Being an academically affiliated tertiary care medical center, clinic profile types are numerous, diverse, complex, and change quite often. Proper configuration of clinic profiles in the Medical Center computer system has direct bearing on scheduling, flow and processes within individual clinic, how workload is captured, and effective reimbursement of MCCF funds. Working with Decision Support System (DSS) staff and clinical services to ensure the clinic stop code information corresponds with the DSS stop code identifiers. Coordinating with Medical Care Cost Finance (MCCF) staff to determine if clinic services are billable and verifying with Health Information Management Section (HIMS) that the appropriate ICD-9 and CPT codes are entered on the electronic encounter form setup. Preparing national, VISN, and Medical Center-level reports, using established and ad hoc computer programming routines. Performs other duties assigned. Work Schedule: 8:00am - 4:30pm, Monday - Friday Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD250340 Relocation/Recruitment Incentives: Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/01/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education s described below: Specialized Experience: Specialized experience includes assigning patients in Patient Centered Management Module, educating team members about PCMM, generating reports of unassigned patients with upcoming Primary Care appointments, organizing and tracking staff assignments, ability to run reports on weekly basis reviewing and processing alerts, and supervising clerk(s) in their roles focused on properly assigning patients. OR Substitution of Education for Experience (TRANSCRIPTS REQUIRED): Do you possess a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR Combination of Education and Experience (TRANSCRIPTS REQUIRED): Do you possess Equivalent combinations of successfully completed graduate education and specialized experience directly related to the work of the Human Recourses position, may be substituted to meet the experience requirements for GS-09 position. For example, an applicant with 6 months of appropriate specialized experience equivalent to GS-07 (50 percent of the experience requirement for GS-09) and 1 year of successfully completed graduate education (18 semester hours), as is describe above, (50 percent of the education requirement for the GS-09) would qualify for a GS-09 position. Preferred Experience: Prior experience as a PCMM Coordinator very helpful. Otherwise, ease using excel spreadsheets and attention to detail. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12940209. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 05/01/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-05-01