Program Specialist (CRH)

Program Specialist (CRH)

Department: Department of Veterans Affairs

Location(s): Salt Lake City, Utah

Salary Range: $61111 - $96116 Per Year

Job Summary: The CRH Program Specialist works in an administrative capacity and provides primary support for the Chiefs and employees aligned with the assigned Services. They require significant organizational and planning abilities as well as specialized knowledge related to the management of multiple programs. They develop a thorough, comprehensive knowledge that enables the Program Manager to identify problems, analyze data, and recommend resolutions based on circumstances, resources and personnel.

Major Duties:

• A Career At VA Salt Lake City Health Care System Can Take You Places (youtube.com) Duties include, but are not limited to: Serving as the primary administrative team member to support the operational needs of the assigned Services, to include grid/schedule management, time keeping, leave tracking and support for coverage coordination, labor mapping, travel coordination, OPPE/FPPE tracking and coordination, and encounter tracking and reporting. Be responsible for interpreting administrative policies, implementing local policies, defining administrative requirements, and/or providing advice to top management on related issues. Provides a technical expertise in the field of healthcare planning and comprehensive advice and assistance to the assigned Service Chief, the VISN 19 Clinical Resource Hub Director, and Administrative Officer regarding possible need for revision of regulations and policies governing planning activities. Assesses priorities to best meet healthcare delivery needs. Troubleshoot issues at both the system level and down to the individual spoke site. Assisting with and coordinating completion of deliverables associated with personnel actions, to include recruitment, onboarding, and departures. Act as the liaison with the human resources office concerning personnel-related matters. Provide advice and assistance to supervisors and staff concerning Federal and agency personnel processes and procedures. Assist supervisors in projecting staffing needs, writing position descriptions, preparing performance plans and appraisals, and processing training requests. Reviews, analyzes and interprets incoming requests, recommends appropriate action or suggests appropriate alternatives based on knowledge of internal operations, agency personnel policies, budgetary constraints and work priorities. Call to the attention problems that require agency human resources office intervention or correction. Provide orientation for new staff. Keeps supervisors informed of the status of ongoing personnel actions. Assists with employee/labor relations matters and actively supports the EEO program. Assures all personnel have been instructed in and follow operational, safety, personnel and conduct requirements. Analyzes the necessary human resources, equipment, and space to effectively support the mission of individual programs within assigned Services and provides recommendations to Service Chief. Aids in directing staff support in planning HR/Equipment/Space requirements. Supports production of educational programs, affiliation agreements, correspondence, and reports. Ensures documents present information in a factual and expressive manner to accomplish planned objectives. Plays a critical role in developing and coordinating internal review systems to assure that both clinical and administrative activities are in compliance with agency and accrediting and regulatory requirements. Support procurement and contracting for the organization. This may include preparing procurement requests, evaluating proposals for work, acting as a COR for procurements, and/or maintaining procurement and contracting records. Manages contracting and procurement for small procurements that require varying approaches. Initiates and prepares contracts to secure adequate resources to facilitate operations to include determining appropriate costs, performing costs analysis, soliciting bids, writing sole source justifications, and communicating both orally and in writing with contractors. Prepares and reviews purchase order for supplies and non­expendable property such as equipment, to include personal computer hardware and software and other specialized equipment necessary for the effective functioning of the office. Exercise authorizations for obligation and expenditures of funds. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Mon-Fri 7:00AM-3:30PM Telework: This position may be authorized for ADHOC telework only. Telework eligibility will be discussed during the interview process. Position Description/PD#: Program Specialist (CRH)/PD14703A and PD13106-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/19/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Preferred Experience: 1 year experience VHA Program Specialist, 1 year Administrative Telehealth experience. You may qualify based on your experience and/or education as described below: GS-09 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Participates/presents in meetings with leadership and various interdisciplinary committees Receives and reviews correspondence and reports submitted from field offices and outside organizations for completeness and compliance with applicable laws, regulations and policy. Prepares narrative reports that detail identified issues or problems, providing background information and observations. Performs a variety of activities using office automation software. Utilizes software and databases to perform statistical analysis and prepare reports. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Participates/presents in meetings with leadership and various interdisciplinary committees Receives and reviews correspondence and reports submitted from field offices and outside organizations for completeness and compliance with applicable laws, regulations and policy. Answers routine and technical and non-technical requests for information. Prepares narrative reports that detail identified issues or problems, providing background information and observations. Performs a variety of activities using office automation software. Utilizes software and databases to perform statistical analysis and prepare reports. Follows procedures for document management and control. Coordinates with the supervisor and monitors requests which have been submitted to the director for approval. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date . If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. If initial application submission is updated and resubmitted with a new resume, only the most current resume will be reviewed for consideration Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started Helpful Hints for Creating a Two-Page Resume Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2025-12-19