Program Manager/Scrum Master, GenAI

Program Manager/Scrum Master, GenAI

Be part of something groundbreaking
At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.
With the support and investment needed to explore new frontiers in Generative AI, you’ll be working alongside talented colleagues, innovating and contributing to projects that will transform how we manage risk and serve our customers.
This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your contribution will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you’re excited by the opportunity to create meaningful impact at scale and shape the future of the insurance industry, we’d love to hear from you.

Who we are
AIG is one of the leading global commercial and personal insurance organizations, with one of the most far-reaching property casualty networks. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.
At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our Scrum Master, you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.

Your responsibilities include

• Program Management
  • Partner with Product Management to ensure a healthy program roadmap and backlog, fostering a value-driven approach to product development
  • Develop and maintain execution plans, including timelines, key milestones, and resource capacity management
  • Ensure products and features are delivered on time with desired business outcomes
  • Collect and analyze metrics to identify areas for improvement and implement best practices
  • Foster internal team communication by building a trusting and safe environment where the emphasis on problem-solving - facilitate discussion, decision-making, and conflict resolution
  • Coordinate with cross-functional teams and ensure effective communication and collaboration
  • Foster a positive team environment that promotes productivity, creativity, and high performance
• Scrum Master
  • Facilitating all Agile ceremonies, incl. sprint planning, daily stand-ups, sprint reviews, and retrospectives, to keep the teams aligned & on track
  • Work closely with the Product Owners to manage the product backlog, prioritize tasks, and ensure alignment with project goals
  • Collect and analyze metrics to identify areas for improvement and report on progress (e.g. burndown charts, defect trends, user story/feature completion rates, capacity, velocity)
  • Monitor progress and performance, providing regular updates to stakeholders and adjusting plans as necessary
  • Manage risks and issues, implementing mitigation strategies to ensure successful delivery
  • Remove impediments that hinder the team’s progress and work to resolve conflicts
  • Coach and mentor team members on Agile practices to achieve greater Agile maturity while maintaining a sustainable and productive development pace
  • Collaborate with other leaders developing and maintaining standards, tools, and best practices related to Agile and SAFe methodologies

What is needed to be successful

• Bachelor’s degree in Computer Science, Business Administration, or a related field
• SAFe, PMP, CSPO, CSM or other relevant certifications
• severals years of experience in the Agile/SAFe environment and or Program Management
• Deep knowledge and experience of Agile techniques: user story writing, backlog management, Agile planning and road mapping, continuous improvement, retro games
• Proficiency with project management and collaboration tools including Rally or Jira
• Excellent interpersonal, listening, written, and oral communication skills, with the ability to effectively communicate across teams and motivate
• Strong leadership skills, with a track record of proactively driving process improvements and solving problems for the product team to enhance ability to deliver value
• Demonstrated ability to manage multiple projects simultaneously and handle complex issues effectively
• Highly organized and detail-oriented
• You are an effective and experienced coach, capable of guiding teams to be self-organizing and achieve their objectives

It will be nice if

• You have worked in the insurance or financial services industries
• You have proven experience in leading product development from concept to launch, including the full product cycle (requirements gathering/analysis, design, testing and documentation)

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

IT - Information Technology

American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch)