Program Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

*** 6 Month Contract Opportunity ***

As a Program Manager, Client Solution Center, you will play a critical role in driving complex, cross-functional initiatives that support the end-to-end member experience. This role blends portfolio management, program management, and change management, with a strong focus on prioritization, execution excellence, and the coordinated delivery of change across teams.

The Client Solution Center (CSC) supports individuals as they transition through key stages of their lives. The team helps members while they are enrolled in their employer’s plan and continues to support them as they retire or leave their employer, ensuring continuity of coverage, savings, and service. CSC focuses on delivering a supportive, multi-channel experience that helps members make informed decisions and feel confident managing their benefits and financial solutions at critical life moments.

 In this role, you will maintain a holistic roadmap of initiatives impacting our team of approximately 150 Financial Services Consultants. You will ensure changes are introduced in a coordinated, well‑sequenced manner, with appropriate cadence, change management strategies, and clear communications that enable teams to absorb change while continuing to deliver a strong member experience.

This role reports to the Director, Business Processes, Technology and Innovation and works closely with senior leaders, delivery teams, and partners across operations, technology, and business functions.

What will you do?

Program & Portfolio Leadership

• Own the end‑to‑end oversight of a portfolio of interdependent initiatives, ensuring work is prioritized, sequenced, and aligned to strategic objectives, capacity, and business outcomes

• Lead initiative intake and prioritization, enabling effective trade‑off decisions

• Maintain an integrated portfolio view, including roadmaps, dependencies, risks, and key milestones

• Provide clear, executive‑ready visibility into portfolio health, delivery progress, and key decision points to enable timely leadership action

Change Management & Readiness

• Own and maintain a consolidated change roadmap for initiatives impacting approximately 150 financial services consultants

• Ensure changes are appropriately paced and sequenced to manage change saturation and support frontline readiness

• Coordinate change management strategies and communication approaches across teams to enable adoption and sustained outcomes

Cross‑Functional Execution

• Lead the coordinated planning and delivery of large, cross‑functional programs spanning multiple teams and workstreams

• Act as the primary connector across operations, technology, and business partners to ensure alignment on goals, timelines, and impacts

• Proactively identify and manage delivery risks, dependencies, and capacity constraints that could impact outcomes or frontline experience

What Do You Need to Succeed?

Essential Qualifications

• Proven experience managing initiative portfolios and complex programs involving multiple teams and stakeholders

• Strong analytical, planning, and organizational skills with the ability to synthesize information into clear insights

• Demonstrated ability to communicate effectively with senior leaders and influence without direct authority

• Experience developing and maintaining roadmaps and coordinating initiatives with significant frontline or operational impact

• Experience supporting or leading change management activities across multiple teams

• Comfort managing ambiguity and shifting priorities while maintaining focus on outcomes

• Strong relationship-building skills and a collaborative, inclusive working style

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

Preferred Qualifications

• PMP certification

• A bachelor’s degree or equivalent business experience

• Familiarity with project, portfolio, or change management tools (e.g., Jira, Planview, Wrike, or similar platforms)

• Experience working with large frontline, client-facing, or advisory teams

• Background in financial services, customer service operations, or a regulated environment

• Exposure to agile ways of working

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®,  for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-NB1

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 - 128,000/128 000

Job Category:

Project Management - Process

Posting End Date:

26/04/2026