Program Manager

• $118,169 to $119353 + super + NFP salary packaging benefits
• Salary is dependent on experience and qualifications
• Permanent Full Time Contract 
• Location:  Mparntwe (Alice Springs) NT 0870
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose. 

Your Opportunity 

The Aherlkeme Development Centre (ADC) in Alice Springs provides a safe and supportive environment for individuals and families experiencing homelessness or housing instability. This 28-home facility offers transitional accommodation and practical assistance to help residents develop the skills needed for long-term housing success. Through a culturally respectful and holistic approach, ADC works alongside residents to stabilise their lives and transition into permanent housing.

The Program Manager plays a vital role in leading this work. Reporting to the Area Manager, the Program Manager oversees a dedicated team delivering high-quality services and tenancy support. This includes managing the Tenancy Sustainability Program (TSP), which assists people at risk of homelessness to maintain stable tenancies. The position requires strong leadership, operational oversight, and collaboration with community partners to ensure residents have access to comprehensive support. This is an on-site position.

Your Key Responsibilities 

• Lead and manage the team to deliver safe, high-quality accommodation and tenancy support services in line with organisational policies and procedures.
• Build and maintain an effective team through clear performance expectations, regular supervision, coaching, and professional development.
• Oversee daily operations to ensure compliance with funding guidelines, quality frameworks, and environmental health standards.
• Manage program budgets, monitor expenditure, and ensure financial accountability.
• Drive continuous improvement by reviewing operational procedures and contributing to best practice development.
• Maintain strong relationships with internal stakeholders and external community partners to enhance service delivery.
• Provide timely reporting to the Area Manager on service performance, risks, and opportunities.

Requirements for Success 

• Relevant degree with experience or associate diploma with substantial management experience in community services.
• Proven leadership experience in homelessness, housing, or community service programs, ideally within regional or remote settings.
• Strong capability in case management, assessment processes, and values-based leadership.
• Demonstrated ability to meet service outcomes within compliance and funding requirements.
• Excellent communication, negotiation, coaching, and problem-solving skills.
• Experience in financial and budget management with strong planning and organisational skills.
• Ability to work effectively in a dynamic environment and competently deal with ambiguity and complexity.
• First Aid & CPR Certificate is desired but not required.
• Full driver licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. 

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: 

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities  
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
• Remote location benefits include:
  • Additional $350 each year to help with the cost of living in a remote area
  • Access to up to 3 additional days Personal/carers leave each year

Our Culture 

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. 

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How To Apply

To be considered for this opportunity, click ‘apply’ and send your application today! 

As a committed Circle Back Initiative employer, we will respond to your application.

For further information and enquires please feel free to contact the Area Manager - Teddy on 0455 029 278

Applications for this role are shortlisted as received and we are interviewing through the advertising period.  Please apply as soon as possible to be considered. Thank you.