Program Manager, Mapping Operations

What if your work contributed to a better future for mobility, while saving thousands of lives? At Waymo, our teams are made up of curious people who come together from diverse backgrounds to make tangible progress toward our goals. We’re big enough to give our teams the support they need and small enough that every person makes a big difference. There are still a lot of hard problems to solve, and we encourage everyone to chase whatever challenge motivates them. Join us as we bring the Waymo Driver to the world. 

As the Mapping Operations team scales, the demand for Mapping subject matter experts also increases. We need smart, motivated Program Managers who can build up technical knowledge in one or more functional areas of Mapping. You will be the primary point of contact for coordinating process and tooling changes with engineering and vendor teams, drafting documentation, piloting new tools/processes, resolving escalations, and identifying areas for streamlining our map build workflows. This role will play a critical part ensuring we continue to build and maintain high quality map in a cost efficient manner.

You will report to a Program Manager in this role.

You will:

• Develop deep subject matter expertise in a vertical of mapping operations, and serve as a go-to point of contact for various internal teams
• Test and roll out new mapping tools, features, and workflows in coordination with our Engineering partners
• Create, maintain and own the Policy documentation, Content Management and Process Change Management pipeline
• Identify opportunities to improve efficiency and quality, and own those solutions end-to-end

You have:

• A Bachelor’s degree in a technical or business discipline
• 4+ years of relevant experience in technical operations or mapping
• 2+ years of relevant experience in SOP and policy documentation, technical writing or content management
• Curiosity and ability to learn new tools and workflows quickly
• Excellent written and verbal communication skills 

We prefer:

• Technical documentation, Knowledge/Content lifecycle management and training content or delivery experience
• Worked in mapping, GIS, ride-sharing, or logistics
• Supported or managed large vendor operations teams
• Experience with GenAI based tools for Process documentation and Knowledge management 

Travel requirements:

• Ability to travel to the US as needed