Program Manager II, Onboarding Transformation

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose:

Plan, organize, and oversee the enterprise onboarding transformation program, transitioning from a one size fits all model to a stage based, persona based onboarding experience across all management levels. Partner with cross functional teams to design, build, and deploy onboarding journeys powered by talent engine, and communication tools.

• Lead the end to end design and implementation of persona based onboarding journeys for new hires across four distinct employee segments
• Lead the configuration and deployment of Workday Onboarding Planner including task sequencing, stage gating, and persona routing
• Gather requirements from HR, IT, Compliance, and business stakeholders to define onboarding content, milestones, and success metrics for each stage and persona
• Build and maintain a comprehensive onboarding asset tracker across all personas, stages, and content owners
• Design and deploy employee survey instruments to measure onboarding effectiveness at each stage
• Coordinate steering committee meetings, prepare executive ready materials, and communicate program status to senior leadership including the CHRO
• Partner with the Learning & Development team to align onboarding content with Learning Journeys and Centene University curriculum
• Identify and mitigate risks across workstreams, resolve cross functional dependencies, and escalate issues as needed
• Create and maintain detailed program documentation including project plans, RACI matrices, meeting minutes, action items, and risk management plans
• Monitor program deliverables to ensure adherence to quality standards, timelines, and stakeholder expectations
• Drive change management and adoption strategies to ensure leaders and new hires engage with the new onboarding experience
• Manage vendor relationships related to onboarding content and technology (e.g., external learning platforms)
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Bachelor's Degree in Human Resources, Organizational Development, Business Administration, or related field or equivalent experience required. 3+ years of program management or project management experience required.

Experience with HR technology platforms (Workday preferred) required. Experience designing or managing onboarding, talent management, or employee experience programs strongly preferred. Healthcare industry experience preferred.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act