Program Manager, Director - US Business Transformation

What is the opportunity?

The Program Manager, Director - US Business Transformation is a strategic leadership role responsible for planning, directing, and coordinating the execution of large and complex strategic initiatives within the US Business Transformation team, focused on Payments, Cash Management and Transaction Banking. Reporting to the Sr Director, US Business Transformation, this role combines program management expertise, strategic thinking, and cross-functional leadership to ensure that strategic priorities are translated into executable programs, delivered on time and within budget, while driving measurable business value across RBC US and Canada.

The role will partner closely with business leadership, technology partners, risk, and finance to establish program governance frameworks, manage multi-workstream initiatives, and ensure alignment between program deliverables and US strategy. This is a key strategic role that will impact how RBC executes its US strategic objective.

What will you do?

Primary Responsibilities:

• Lead and manage large, complex strategic initiatives with multiple workstreams through the full program lifecycle, from initiation through implementation, delivery, and launch.
• Work with business and technology leadership to ensure programs successfully deliver against strategic business outcomes. Define program scope, sequencing, and interdependencies across workstreams. Make program-level trade-off decisions managing scope, timeline, budget, and resource constraints in consultation with stakeholders.
• Develop comprehensive, integrated baseline program plans that outline workstreams, activities, timelines, resource requirements, and budget allocations. Define clear milestones, dependencies, and critical path activities. Coordinate inter-workstream dependencies and identify risks to the program plan and develop mitigation plans in partnership with impacted stakeholders.
• Establish appropriate governance structures and decision-making frameworks for assigned programs, including steering committees, working groups, and review gates. Define roles, responsibilities, and communication plan to ensure clear accountability and effective decision-making. Establish program review cadences and reporting. Escalate issues and conflicts to program leadership when needed.
• Track program performance against integrated baseline plans, monitoring schedule adherence, budget utilization, and scope management. Establish performance metrics and dashboards that provide visibility into program health and progress. Identify issues, and risks early and develop mitigation or resolution plan. Raise and track issues systematically, removing barriers and resolving conflicts at the appropriate level. Escalate unresolved issues and risks that could impact program delivery to the program leadership.
• Manage program communications across all stakeholder groups. Develop and execute stakeholder engagement that keep stakeholders informed, aligned, and engaged throughout the program lifecycle.
• Prepare executive status reports, board-level presentations, and stakeholder updates that communicate program progress, risks, and milestones clearly. Facilitate cross-functional collaboration between competing stakeholder interests. Build and maintain strong relationships with business leaders, technology partners, and key stakeholders to enable program success.
• Manage program budgets, track expenditures against approved budgets, and identify variances. Work with finance and business partners to secure necessary funding and justify program investments.
• Oversee program and project delivery assurance, ensuring that workstreams follow appropriate methodologies, governance, and quality standards.
• Conduct post-implementation reviews to assess whether programs delivered intended business outcomes and strategic benefits.
• Identify lessons learned from program execution and capture improvements for future initiatives. Lead IT governance interfaces and ensure alignment with RBC internal audit and compliance requirements.
• Ensure program deliverables remain aligned with evolving business strategy and strategic priorities. Monitor other strategic priorities that could impact program direction. Track business value realization post-implementation and identify gaps between expected and actual outcomes. Support continuous improvement activities to refine programs and capture intended benefits.

What you need to succeed?

Experience

• Experience in a Cash Management/ Transaction Banking industry or complex enterprise environment required. Cash Management/ Transaction Banking experience strongly preferred.
• Minimum 10-15 years in program management, strategic initiative management, or related senior leadership roles, with at least 5 years managing large, complex, multi-workstream programs in Cash Management and financial services environment.
• Demonstrated success leading enterprise-wide strategic initiatives with complex organizational, process, technology, and regulatory components across multiple business units.
• Experience in executive-level stakeholder management and influencing program leadership.

Skills

• Believes in a non-hierarchical culture of collaboration, transparency and trust across the team
• Not afraid to “roll up the sleeves” and seeks to go outside comfort zone to learn – pushes the team to do the same
• Strategic thinking and strong business acumen specific to financial services operations and strategy.
• Exceptional program management expertise, including planning, scheduling, budgeting, resource management, and performance tracking.
• Strong communication and presentation skills at all organizational levels.
• Ability to work in complex, ambiguous environments and manage competing priorities and stakeholder interests.
• Program Leadership –70%
• Strategic leadership – 20%
• People Leadership – 10%

Education

• Degree in Business or related discipline and/or MBA
• Professional certifications (PMP, Agile, or equivalent program management certification) valued.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. If chosen there are a variety of benefits you would see as an RBC employee:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Job Skills

Adaptability, Commercial Acumen, Communication, Decision Making, Group Problem Solving, Long Term Planning, Managerial Courage, Organizational Leadership, Strategic Thinking

Additional Job Details

BAY WELLINGTON TOWER, 181 BAY ST:TORONTOTorontoCanada37.5Full timeCUSORegularSalaried2026-03-182026-05-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.