Department of Homeland Security

Program Manager

Tampa, Florida Full time

Program Manager

Department: Department of Homeland Security

Location(s): Tampa, Florida

Salary Range: $124531 - $161889 Per Year

Job Summary: Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Program Manager, you will identify goals, objectives, critical milestones, and develop projects which serve as the basis for substantive changes in the organization and administration of its activities.

Major Duties:

  • Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within the 25 Field Operations Directorate and are assigned based on the need of the agency.
  • Provide guidance and recommendations to strengthen and improve the delivery of the successful standardization and implementation of major field office programs, projects, and initiatives.
  • Develop and deploy field office programs that support the day-to-day operations of the field office and the administration of immigration benefits.
  • Responsible for hearing and resolving informal complaints and grievances.
  • Directs staff who perform professional, technical, and administrative work.
  • Identify significant customer service issues and priorities for the field office.
  • Design, develop, and direct programs and projects which require in-depth analysis, problem solving, conceptualizing, planning, and management to support the strategic direction of the Field Operations Directorate.

Qualifications: This position is with the United States Citizenship and Immigrations Services located in the Field Operations Directorate located in District S23 in sunny Tampa, Fl. Tampa was recently identified by the 2023 NARCITY Forbes ratings as the #1 best place to live in Florida and is cited as one of the 50 extraordinary destinations to explore in the world by a 2023 Time Magazine article. Did you know that Tampa Fl is nicknamed "Champa Bay?" It is because they are home to the 2021 Stanley Cup winners and the 2021 Superbowl Champions! Tampa, Fl is not only the birthplace of the Cuban sandwich but features the best public high schools, gorgeous beaches, beautiful weather, is an emerging tech city, and is just a short drive to other metropolitan areas like Miami and Orlando. It's an incredibly young area with a fresh vibrance to the town with tons of young families for the perfect downtown-to-suburban ratio. Although we are a small office, we take pride in the supporting he USICS mission and the Tampa, Fl community. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 12/19/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 12/19/2025. Application Limit: This vacancy is limited to the first 25 applications received. All applications received prior to midnight 11:59 PM (ET) of the day the application limit is reached will be accepted and considered. If the application limit is not reached by the closing date of the announcement, all applications received during the open period will be considered. Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached, if applicable. If you choose to edit your application after it has been submitted, it will be removed from consideration until you re-submit your application. The date your application is last submitted will be used to determine whether you meet the cut-off criteria. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Independently planning, designing and directing programs, major projects, and initiatives in support of an organization's strategic direction; Designs analyses, evaluates alternatives, and develops new or alternative strategies to improve customer service issues and priorities; Directing staff who perform professional, technical, and administrative work whose primary mission is the administration of immigration benefits and services; and Communicating and liaising with leadership and managers at all levels concerning the operations and administrative programs of a field office. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 12/19/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement 12/19/2025 To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status. We strongly encourage you to apply online. If you cannot apply online, you must contact the Human Resource Office listed below at least one business day prior to 12/19/2025 for instructions. Applications will not be accepted by mail. Agency Career Transition Assistance Program (CTAP) Eligible: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this job announcement. Note: Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions.

Application Deadline: 2025-12-19