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Job Description:
About the Role
We are seeking an experienced Program Manager to drive alignment between technical execution and broader business strategy. The ideal candidate will play a pivotal role in ensuring cross-functional teams are synchronized. Management of streams will be primarily using Jira Align, facilitating real-time visibility, top-down planning, and strategic execution.
As a Program Manager, you will be responsible for orchestrating large-scale initiatives, breaking down silos across teams, and ensuring that our investments are aligned with business outcomes. Your expertise in Agile methodologies and enterprise-level planning will be crucial in enhancing our program execution efficiency.
This position is based in our Heredia, Costa Rica office and follows a hybrid work model. Employees are expected to work on-site a minimum of one day per week. Please note that specific business units or role requirements may require additional in-office days based on team collaboration needs or operational priorities.
Key Responsibilities Program Management & Collaboration
Lead and manage the overall program for cross-functional Agile software development teams, ensuring timely delivery and alignment with business goals.
Develop program roadmaps in collaboration with Product, UX, and Engineering, setting clear goals, tracking progress, managing dependencies, and mitigating risks.
Ensure efficient program execution through Agile frameworks and practices, improving team collaboration and delivery timelines.
Act as the primary point of contact for stakeholders across the organization, providing updates, addressing concerns, and ensuring all teams are aligned with program objectives.
Proactively identify and address program risks and issues, escalating as necessary to senior leadership.
Develop risk mitigation plans, handle escalations, and facilitate resolution of conflicts across teams or stakeholders.
Oversee program capacity planning, ensuring team bandwidth and resources are effectively allocated to meet business needs.
Manage budget tracking and financial oversight for program initiatives, ensuring alignment with cost objectives and maximizing ROI.
Provide executive-level reporting on program status, including budget, capacity, risks, and performance insights.
Product Operations & Enablement
Oversee program operational processes, ensuring they are scalable and optimized for efficiency.
Collaborate on backlog best practices, feature prioritization, and resource allocation to ensure smooth execution.
Optimize operational workflows and tools for maximum team effectiveness, identifying bottlenecks and implementing improvements.
Deliver subject matter expertise, at an Admin level, and training on the product toolset, including Jira Align.
Collaborate with release management and other workstreams as needed.
Maintain program-level documentation.
Data-Driven Program Management
Use data analytics to identify trends, measure program performance, and drive continuous improvement.
Develop and maintain data dashboards to provide real-time insights on program health to leadership.
Create reports that evaluate program outcomes, OKRs, and recommend areas for improvement.
Track financial metrics and capacity utilization to ensure resource efficiency and budget adherence.
Team & Leadership Development
Lead by example, using emotional intelligence to motivate, mentor, and guide team members and delivery managers.
Manage cross-functional relationships, ensuring clear communication and alignment on priorities.
Address team dynamics, resolve conflicts, and maintain high morale through challenging phases of program delivery.
Influence, motivate, and guide cross-functional teams without direct authority.
Potentially manage and direct teams and individuals.
Required Qualifications & Experience
5+ years of experience in program management, project management, or Agile coaching within a product or engineering environment.
Strong familiarity with Jira Align (or equivalent Agile portfolio management tools) and enterprise Agile frameworks (e.g., SAFe, LeSS, Disciplined Agile).
Experience working with cross-functional teams, including engineering, product management, and executive leadership.
Strong analytical skills with the ability to interpret program performance metrics and drive data-informed decisions.
Excellent leadership, communication, and interpersonal skills with a focus on emotional intelligence and team development.
Agile certification (e.g., SAFe Program Consultant, PMI-ACP, Certified Scrum Professional) is a plus.
Expertise in Agile frameworks (Scrum, Lean, Kanban) and tools like Jira, Confluence, or similar.
Proven experience managing large, complex, cross-functional programs.
Experience in budget management, financial forecasting, and capacity planning.
Proactive selfless leadership approach with a flexible schedule to best support the business.
Work Location & Flexibility
This position is based in our Heredia, Costa Rica office and follows a hybrid work model. Employees are expected to work on-site a minimum of one day per week. Please note that specific business units or role requirements may require additional in-office days based on team collaboration needs or operational priorities.
As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.