Copper river family of companies

Program Manager

North Bethesda, Maryland, United States Full Time

Coho Integrated Solutions is seeking a talented Program Manager for the overall execution, staffing, and performance management of Medical Support Assistant (MSA) services supporting the NIH Clinical Center, in Bethesda, MD. This role serves as the primary on-site lead, ensuring consistent delivery of high-quality administrative and patient support services across multiple clinical and patient service areas.

The Program Manager oversees daily operations, staffing coverage, and workforce performance while maintaining close coordination with Government Contracting Officer Representatives (CORs) and clinical leadership. This position plays a critical role in ensuring operational continuity, exceptional customer service, and adherence to all contractual and clinical support requirements in a fast-paced healthcare research environment.

Responsibilities (include but are not limited to):

  • Manage day-to-day program operations and on-site personnel
  • Ensure full staffing coverage and continuity of services
  • Supervise, mentor, and evaluate staff performance
  • Coordinate hiring activities and support candidate selection
  • Serve as primary point of contact with Government leadership (COR)
  • Monitor service quality, resolve issues, and ensure compliance
  • Promote exceptional customer service in a healthcare environment

Essential Job Qualifications and Requirements:

  • Education and Certifications:
    • Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience)
    • PMP or related certification (preferred but not required)
  • Required Experience:
    • Minimum of 5 years of experience in program management, operations management, or healthcare administration
    • Prior experience supervising staff in a clinical, hospital, or healthcare support environment
    • Experience supporting federal contracts in a healthcare environments
    • Familiarity with clinical scheduling systems, electronic medical records, or patient administration systems
  • Work Schedule & Environment
    • Standard on-site hours: Monday–Friday, 7:30 AM – 4:00 PM
    • May require schedule flexibility to support off-shift personnel and operational needs

 

Position Pay Range
$110,000$145,000 USD

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River’s Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Open leave policy and paid holidays
  • Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, regular associates at Copper River.

 

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.