Program Manager, Clinical Operations

Program Manager, Clinical Operations @ Midi Health 

Location: Remote, US | Reporting to: Senior Vice President Clinical Operations

About Us

Midi is a fast-scaling virtual care company focused on women’s health, transforming healthcare delivery through a modern, tech-forward platform and a distributed clinical team.

The Opportunity

Midi is seeking a Program Manager, Clinical Operations, to serve as the operational engine for the SVP of Clinical Operations. This role is responsible for driving the operating cadence, managing strategic initiatives, and ensuring cross-functional alignment to efficiently scale care delivery with clear accountability.

What You’ll Do

• Strategic Program Leadership & Execution: Act as a program lead for the SVP, structuring ambiguous operational challenges, defining solutions, and driving high-impact initiatives from decision to execution.
• Focus Areas: Care delivery scale, operational performance, clinical risk, and the evolution of the LLM tool for clinicians for AI enabled clinical decision making..
• Redesign: Drive the re-design of our care delivery alignment to the new Product and Engineering organization structure.
• Project Lift: Provide service excellence project support
•  Roadmap planning across both Clinical and Clinical Operations.
• Workforce playbook for supply / demand adjustments: tools and quantifiable impact to increase or decrease hourly utilization
  
  
• Operational Cadence & Accountability: Own the Clinical Ops leadership "front door," including intake and triage. Run the operating rhythm (priority reviews, standups, follow-through) and maintain core artifacts, including the OKR tracker and Initiative log. Partner with analytics to surface trends and drive corrective actions.
  
  
• Cross-Functional Program Coordination: Act as the critical link between Clinical Ops and partners (Quality/Safety, Product, Finance, HR) to unblock progress, resolve ownership/resourcing gaps, and coordinate complex rollouts.
  
  
• Organizational Development & Support: Coordinate high-severity operational event responses and executive communications. Support the hiring and development of the organization, including creating new leader onboarding processes and management assessment tools. Assist with org design and role clarity (RACIs, hiring priorities).
  
  
• Resource Planning & Finance Support: Support P&L oversight (forecasting, variance review) and facilitate budget planning/resource allocation. Translate operational levers (utilization, productivity) into financial impact. 

What We’re Looking For

• Experience: 5+ years in management consulting, strategy & ops, or program leadership, with proven cross-functional execution in healthcare, digital health, or regulated operations.
• Skills: Strong analytical instincts (structuring problems, interpreting data, clear recommendations), excellent executive communication (crisp writing, confident stakeholder management), and proven ability to run multiple workstreams with accountability.
• Qualities: High judgment, discretion, strong project/program management, and a bias toward action in ambiguity.
• Preferred: Experience supporting senior clinical/operations leaders in a scaling virtual care environment; familiarity with clinical ops/quality/compliance workflows; experience partnering with Finance on operating cadences.