Program Manager (Center Director)

Program Manager (Center Director)

Department: Other Agencies and Independent Organizations

Location(s): Citrus Heights, California

Salary Range: $163996 - $197200 Per Year

Job Summary: You will serve as a Center Director for Small Business Administration (SBA), Field Operations Center West (FOCW) in Citrus Heights, CA. As the Center Director, you will be responsible for planning, directing, managing, evaluating, and coordinating the implementation of the disaster loan program for all states west of the Mississippi River, American Samoa, Commonwealth of the Northern Mariana Islands, Federated States of Micronesia, Guam, and the Republic of the Marshall Islands.

Major Duties:

• As a Program Manager (Center Director) at the GS-0340-15, some of your typical work assignments may include: Operation and staffing of Disaster Field Offices and Disaster Recovery Centers in cooperation with state, local and Federal officials. Coordination and maintenance of a close working relationship with the Processing and Disbursing Center (PDC) and Disaster Lending Platform for the processing of loan applications from disaster survivors and the overall workflow. Spokesperson to other government agencies, to top business and industry officials, and to Congressional staff and committees. Coordination and acquisition of space, supplies, furnishing and equipment to meet the needs and goals of the FOCs response to major disasters. Responsible for organizing damage surveys for disasters where administrative declarations by SBA has been requested. Coordinates with Federal Emergency Management Agency (FEMA) where Presidential declarations have been requested. Coordination with the Field Operation Center Director in developing procedures and processes to respond consistently to all types of disasters; reviews and evaluates the substantive work of the Centers to assure compliance with center quality standards; and develops and implements corrective actions as necessary. Directly, or through subordinate staff, supervises Field Operations, Public Affairs, Information Technology (IT), and Administrative Support staff. This position is also being announced under Delegated Examining Procedures, open to the general public, announcement # DE-26-FOCW-12864585, you will need to apply in order to receive consideration. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.

Qualifications: Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. GS-15: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-14 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following: Developing or implementing and communicating the strategy, vision and direction of an organization, such as a Federal, State or local government program office, department or field office; AND Overseeing, managing, or advising on the day-to-day operations of a disaster or loan-making organization/program; AND Analyzing and making recommendations or decisions on workload distribution and staffing requirements; AND Writing communications for internal and external customers to convey information such as policies, guidelines, operating procedures, position statements, funding requests/justifications, etc.; AND Communicating orally, or representing the organization, in meeting with high level government officials or private sector executives. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications website: Program Management Series 0340 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by 11:59 pm (Eastern Time) on 01/29/2026.

How to Apply: To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 01/29/2026 to receive consideration. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement. To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.

Application Deadline: 2026-01-29