Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
This job focuses on understanding program scope and guiding teams through the planning and execution phases. It involves creating detailed plans, managing resources, and ensuring programs meet their milestones. The role requires collaboration with stakeholders and proactive management of risks and changes to deliver quality outcomes.
Job Description
Responsibilities:
- Leads end-to-end programs spanning Day 1 (Service Delivery) through Day 2 (Service Assurance), ensuring seamless handoffs, continuity of service, and operational readiness across the Enterprise Service Delivery ecosystem.
- Drives alignment across business, operations, and technology teams to ensure program objectives, timelines, and deliverables are clearly defined, owned, and executed.
- Owns program timelines, milestones, and deliverables with a high degree of accountability, proactively managing dependencies, risks, and impacts across multiple workstreams.
- Translates business requirements into clear, actionable technical requirements, including the development of System Requirements Documents (SRDs), in partnership with technology teams.
- Acts as a bridge between technical and non-technical stakeholders, ensuring clear communication, shared understanding, and alignment on solutions that meet operational needs.
- Identifies gaps in current tools, processes, and workflows; designs and drives scalable, efficient solutions to improve end-to-end service delivery and assurance performance.
- Ensures tools and systems are optimized to support operational execution, supporting continuous improvement across Day 1 and Day 2 processes.
- Builds and maintains strong cross-functional relationships; holds stakeholders accountable to commitments, timelines, and delivery expectations.
- Leads difficult conversations with confidence and professionalism to resolve issues, remove blockers, and drive outcomes.
- Manages multiple initiatives simultaneously in a fast-paced, dynamic environment; rapidly ramps on new tools, systems, and processes as required.
- Demonstrates a hands-on, roll-up-your-sleeves approach, stepping in where needed to ensure successful execution and delivery.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Skills
Program Management, Cross-Functional Leadership, Business-to-Technology Translation, System Requirements Documentation (SRDs), Stakeholder Management, Process Design & Optimization, Operational Excellence, Communication, Prioritization, Accountability
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Accountability, Business Technology, Communication, Cross-Functional Leadership, Operational Excellence, Program Management
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.