Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Program Management Specialist
Overview:
Mastercard Rewards and Offers team under Customer Acquisition and Engagement organization provides a wide range of products and services to financial and non-financial institutions/merchants to help them grow their business profitably and differentiate their Mastercard products in the marketplace..
Roles & Responsibilities:
Customer and Acquisition team is looking for an individual to join the Europe Program Management team as sr specialist for rewards and offers across Europe region. This role offers opportunity to lead and engage in all aspects of program management - with a focus on PCLO platform and on the Offers programs- collaborating with product managers, commercialization teams, account managers and vendors.
The ideal candidate could have experience in consulting or in program management units of both a B2B and B2C organization, where he has developed experience in managing programs and platforms, in collaborating in market assessment and reediness in supporting the development of GTM Strategy. This could be serving a diverse customer base comprising of financial and non-financial institutions, delivering single country and multi-country programs.
• Responsible for program management support for rewards & offers programs across Europe, with a focus on Offers Programs
• Support/manage the queries related to rewards & offers program changes/updates/adding new functionalities.
• Develop and measure regional product performance through a data-driven, KPI-based framework.
• Proactively work with countries and customers to address new opportunity related to rewards & offers programs.
• Analyze existing systems/operational products and models, internally and externally, to identify features issues/gaps and propose new improvements or areas of action.
• Take shared responsibility for growing the revenue and earnings of the rewards and offers business in Europe through effective and continually improving product management processes for program managed.
• Ensure global best practices for rewards & offers are fully and consistently applied across the programs managed in the different European Countries.
• Ensure relevant processes are followed to ensure quality and compliance
• Support new product / new market readiness activities across the region.
• Partner with countries teams and regional product teams to advocate for new products developments
All about You:
• Strong business partnering / relationship management skills
• Strong analytical skills
• Good understanding of program management and how it works – ability to articulate complex messages simply
• Attention to details and strong problem-solving skills
• Operational focus / experience
• Organization / project management – need to be able to keep track & manage multiple activities.
• Strong written and verbal communication skills and the ability to effectively communicate to different audiences, from low-level technical resources to customer leads.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.