Program Director

We’re seeking a Program Manager to lead our Salesforce portfolio, driving cross-functional initiatives that enhance customer experience, data integrity, and business agility. You will own end-to-end delivery—from roadmap and customer alignment to execution and change management—while partnering with Sales, Marketing, Operations, and IT. The ideal candidate brings strong program governance, Salesforce platform expertise, and a track record of delivering measurable outcomes at scale.

Position Responsibilities:

• Strategic Portfolio Oversight: Lead the coordination and delivery of the Canadian Division Salesforce portfolio, ensuring alignment with organizational goals and strategic priorities. Stakeholder Leadership and Collaboration: Establish and nurture strategic partnerships with senior Business and IT leaders to align portfolio priorities with business objectives and drive cross-functional collaboration.Project and Program Management of Strategic Programs: Oversee and manage the delivery of strategic projects and programs, ensuring they meet defined objectives, deliver value, and align with the organization's long-term strategic goals.
• Data-Driven Decision Making: Champion the use of data analytics and insights from Power BI and other tools to drive strategic decisions, optimize portfolio performance, and inform executive leadership.
• Governance and Policy Development: Lead the development and implementation of governance frameworks, standards, and processes that enhance portfolio management capabilities and ensure compliance with organizational policies.
• Risk Management and Mitigation: Proactively identify, assess, and influence strategic decisions to mitigate risks across the portfolio, ensuring alignment with enterprise risk management strategies.
• Portfolio Initiative Leadership: Direct the intake and evaluation of new portfolio initiatives, driving strategic discussions to align initiatives with organizational impact and resource allocation.
• Executive Communication and Influence: Craft and deliver high-impact presentations and reports that clearly articulate portfolio performance, strategic insights, and recommendations to senior leadership

Required Qualifications:

• 5+ years managing teams at the program level
• Proven strategic leadership skills with the ability to influence at the executive level and drive organizational change.
• Advanced proficiency in data analytics, with a strong ability to translate complex data into strategic insights for decision-making.
• Extensive experience in project and portfolio management, with a deep understanding of methodologies and guidelines.
• Exceptional interpersonal, written, and verbal communication skills, with a track record of effectively engaging and influencing senior customers.
• Proven experience in guiding and mentoring high-performing teams.

Preferred Qualifications:

• Advanced project management certifications (e.g., PMP, PMI-ACP) and experience with change management at an organizational level.
• Experience in leading large-scale transformation initiatives across complex, matrixed organizations.

When you join our team: 

• We’ll empower you to learn and grow the career you want.  
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.  
• As part of our distributed team, we’ll support you in shaping the future you want to see.  

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.