Program Director (EXT)

As a Program Director within Code and Theory’s Enterprise Experience Transformation (EXT) practice, you will be responsible for the delivery of a portfolio of co-developed, productized solutions—built by Code and Theory in collaboration with a major enterprise platform partner and designed to be taken to market and co-sold. You will oversee delivery across the full program (not tied to a single client account), coaching and mentoring a matrixed team of program/project managers and producers while partnering closely with strategy, creative, technology, and commercial leaders.

A great Program Director is both strategic and hands-on: you establish best practices, optimize workflows, build scalable processes, and maintain a clear pulse on program health across multiple workstreams. You’re a strong leader who empowers delivery teams at every level, fosters cross-discipline collaboration, and creates the operational clarity required to build, package, and operationalize solutions that can be repeatedly delivered. Ultimately, you balance ambition with fiscal responsibility—ensuring Code and Theory ships high-quality work efficiently and profitably, while supporting growth through scalable offerings.

WHAT YOU'LL DO

• Own end-to-end program delivery across co-developed solution initiatives, building agility, rigor, and precision into execution
• Operationalize productized solutions: partner with cross-functional leads to translate concepts into repeatable offerings (clear inputs/outputs, delivery approach, packaging), while keeping room for evolution
• Manage multiple concurrent timelines and complex dependencies across disciplines, workstreams, and stakeholders - driving crisp plans, decision points, and escalation paths.
• Own day-to-day stakeholder alignment and expectation management: even when paired with a client engagement lead, you will directly manage delivery expectations, tradeoffs, and timeline realities with client and partner stakeholders
• Establish operating rhythms and governance across workstreams: intake, prioritization, approval paths, milestone plans, dependency management, and release readiness
• Drive transparency and accountability through executive-ready reporting (progress, burn vs. budget, forecast, risks, gaps, blockers) and action-oriented remediation plans
• Own scoping and financial performance: estimation, resourcing plans, burn management, forecasting, and change management to protect outcomes and margins
• Partner with go-to-market stakeholders to ensure delivery is aligned to commercialization needs (readiness, enablement inputs, implementation considerations) and the expectations of a large enterprise sales organization
• Collaborate with enterprise marketing technology stakeholders to ensure offerings are practical for real-world adoption within complex martech ecosystems
• Lead and develop a matrixed team of PMs/producers, providing coaching, prioritization support, escalation management, and coverage planning
• Collaborate with technical/platform stakeholders; familiarity with the Adobe ecosystem (e.g., AEM, Workfront, Adobe Experience Cloud) is a strong plus

WHAT YOU'LL NEED

• 10+ years of program/project delivery leadership experience in a creative/digital agency, consultancy, or professional services environment
• A proven track record delivering complex, cross-functional programs across scope, schedule, budget, risk, and quality
• Demonstrated strength managing multiple workstreams with significant dependencies - with the ability to maintain momentum, resolve constraints, and keep stakeholders aligned
• Strong client management and communication skills: ability to set expectations, negotiate tradeoffs, and calmly lead through ambiguity while protecting delivery outcomes
• Experience operating in ambiguous, build-and-launch environments where offerings are evolving and delivery must be structured without being rigid
• Demonstrated comfort working adjacent to (or in partnership with) large enterprise sales organizations, supporting co-sell motions with delivery inputs such as packaging, readiness, implementation considerations, and value realization
• Experience with enterprise marketing technology and digital experience platforms (e.g., CMS/DXP, marketing workflow tools, content supply chain, analytics/measurement); familiarity with the Adobe ecosystem is a strong plus
• Industry exposure in high-tech and/or martech environments; experience delivery for regulated or high-scale enterprises is a plus
• Strong business and financial acumen, including scoping/estimation, forecasting, and managing burn vs. budget
• Exceptional interpersonal skills, including executive communication, emotional intelligence, and the ability to influence and align diverse stakeholders
• Comfort partnering with technical and product/platform leaders; ability to translate complexity into clear, actionable delivery plans
• A leadership style rooted in ownership, humility, and mentorship, promoting a culture of accountability and continuous improvement

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of base compensation for this role is $190,000 - $220,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.