Program Coordinator - Shaw Flooring Network

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more.   

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.  

The Shaw Flooring Network (SFN) Program Coordinator will collaborate closely with the Customer Program Director to deliver exceptional customer experiences by providing comprehensive operational support for customer engagement, financial benefits, vendor partner solutions, showrooms and customer-facing events such as dealer council meetings and the SFN convention. This role ensures the coordination and execution of customer programs and maintains accurate tracking, reporting, and billing.  

The ideal candidate is detail-oriented, collaborative, motivated, and committed to supporting our SFN customers/members, vendor partners, and internal stakeholders.   

Key Responsibilities 

• Serve as a primary point of contact for Shaw Flooring Network members and internal sales teams, ensuring timely communication and support. 

• Manage the showroom order process and rebates with internal stakeholders 

• Manage set up and payout of vendor partner rebates 

• Maintain accurate records for contracts, membership database, and account coding. 

• Oversee billing processes for customer programs and promotional activities, ensuring accuracy and timely adjustments. 

• Support the planning and execution of the biennial SFN National Convention:  

• Collaborate with vendor and internal team to design and test registration paths for customers, partners, and associates. 

• Maintain event FAQs and reporting to ensure optimal customer experience  

• Provide on-site support during the event. 

• Assist with event reconciliation and invoicing. 

• Assist with system updates and communications related to customer financial benefits, rewards programs, and national promotions. 

• Partner with cross-functional teams to update digital platforms and dashboards, ensuring accurate and timely information for customers and sales teams. 

• Participate in systems testing and special projects to improve program efficiency and customer experience. 

Qualifications 

• Bachelor’s degree in business administration or related field preferred; equivalent experience considered. 

• 2+ years of experience in program coordination, event planning, or account management, ideally in a manufacturing or retail environment. 

• Strong organizational skills with the ability to manage multiple priorities and deadlines. 

• Excellent communication skills and proven ability to collaborate across departments and with external partners. 

• Proficiency in Microsoft Office Suite; experience with internal systems (e.g., EBX, Onit) is a plus. 

• Detail-oriented with strong problem-solving skills and adaptability in a dynamic environment. 

Core Competencies 

• Effective Communication 

• Customer Satisfaction 

• Collaboration and Work Standards 

• Inclusive Leadership