Program Coordinator, Resuscitation & Simulation

Essential Duties and Responsibilities including but not limited to:

ACLS/BLS Program Coordination (Primary)

• Adheres to TC policies and procedures as outlined in the AHA Program Administration Manual (PAM).

• Coordinates ACLS and BLS course logistics, including annual calendar support, course scheduling, room reservations, registration/rosters, and participant communications.

• Serves as the primary contact for learners, instructors, departments, and training sites regarding course requirements, logistics, and completion processes.

• Prepares course materials and equipment checklists; supports set-up/tear-down and ensures training spaces are ready for delivery.

• Supports post-course processing, including completion documentation, data entry/reporting, and distribution of course completion documentation/cards per program policy.

• Troubleshoots day-of-course issues, escalates concerns appropriately, and supports a high-quality learner experience.

RQI Program Administration (Primary)

• Supports daily administration of the RQI program including enrollments, access support, scheduling workflows, and customer service for learners and departments.

• Coordinates operational readiness of RQI stations by monitoring supplies and functionality; submits maintenance tickets and follows up with appropriate teams/vendors.

• Tracks participation/compliance metrics and prepares routine reports for leadership, committees, and stakeholders as requested.

• Assists with communications related to assignments, due dates, remediation pathways, and policy updates.

Records, Security, and Quality/Compliance Support (Primary)

• Maintains secure systems for course documentation, rosters, evaluations, record retention, and other required program files.

• Supports the secure handling and distribution of course exams/materials and completion documentation in accordance with program policy.

• Assists with internal quality monitoring activities including evaluations, audits, corrective actions, and documentation readiness for reviews.

• Helps ensure instructor profiles, course records, and program files remain current and accurate.

Instructor and Faculty Administrative Support (Primary)

• Supports instructor onboarding logistics, documentation tracking, and routine communications.

• Assists with instructor scheduling, roster management, and dissemination of program updates.

• Helps coordinate instructor meetings, updates, and required administrative processes tied to instructor status.

Simulation Center Support (Secondary)

• Provides administrative support to Simulation Center operations, which may include: scheduling support, room bookings, and calendar coordination.

• Creates and maintains tracking tools, rosters, evaluations, and routine reporting.

• Assists with communications (course announcements, reminders, flyers as assigned), supporting documentation management and shared-drive organization.

• Assists with supply ordering, inventory tracking, and basic invoice support.

• Supports simulation event logistics as needed, including space readiness, room turnovers, and coordination with simulation staff.

Committees / Special Projects (As Assigned)

• As directed, supports department initiatives, task forces, or committees related to resuscitation education, emergency response, and/or simulation operations.

• Collects and summarizes operational data to support continuous improvement.

Minimum Qualifications:

Education:

• High school diploma required; Associate’s degree or higher preferred.

• Current BLS and/or ACLS Provider and Instructor certification.

Experience:

• Minimum of 1-3 years in a clinical healthcare profession required; experience with simulation in healthcare education preferred.

• Prior administrative/program coordination experience required; experience supporting clinical education, training programs, or healthcare operations preferred.

Licensure/Certification:

• Current BLS and/or ACLS Provider and Instructor certification.

Competencies:

• Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

• Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative and creativity to resolve issues.

• Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

Preferred Qualifications:

• Experience supporting ACLS/BLS course operations and/or RQI administration.

• Familiarity with American Heart Association’s Atlas website.

• Experience in a simulation center, education department, or other clinical training environment.

• Clinical background is preferred.

Skills, Knowledge & Abilities:

• Strong attention to detail; comfort working in compliance-focused processes.

• Ability to prioritize and manage multiple deadlines independently.

• Clear and professional communication with learners, instructors, and leaders.

• Strong problem-solving and follow-through; ability to escalate appropriately.

• Proficiency with Microsoft Office (Outlook, Excel, Word, Teams) and data tracking systems.