Compensation Range
$28.37 - $30.29 Hourly Rate
Job Description Summary:
SMC Program Coordinator is a resourceful, detail-oriented, energetic and customer centric role with a genuine interest in people and community.
Daily activities will span a variety of tasks including customer outreach, inter-department communications, document verification and routing, attending a multitude of in-field appointments, spreadsheet information management and assisting customers with problem resolutions. This position is a liaison between contractors, construction manager/inspectors, and participating homeowners before, during, and after construction
Job Description:
Essential Responsibilities
- Assist in planning, implementing, coordinating and managing various phases of a complex, highly visible, residential construction project.
- Interpret and apply complex rules, regulations, laws and ordinances, exercise sound independent judgment within general policy guidelines.
- Interact effectively to problem-solve and partner with internal and outside agencies, consultants, and contractors. Exercise diplomacy, tact and neutrality in dealing with highly sensitive, complex, confidential and sometimes controversial homeowner relations issues and situations.
- Communicate clearly and concisely, orally and in writing, with interested parties and stakeholders.
- Prepare, edit and finalize accurate and detailed written material, including staff and administrative reports.
- Assist on all aspects of assigned tasks within the project, regardless of size or importance of those tasks
Minimum Skills & Experience
- Basic construction terms and language.
- Conflict resolution methods and techniques.
- Principles and practices of effective verbal communication, telephonic and personal, in large groups and individually, with homeowners, contractors, consultants, and outside agencies.
- Principles and practices of team leadership and cooperative business practices.
- Ability to exercise sound, independent judgment and initiative within established guidelines
- Ability to establish and maintain effective working relationships with a diverse workforce.
- Ability to juggle multiple priorities and critical tasks
- Must be able to complete 10 year Airport Authority background check for badging
SUMMARY OF BENEFITS:
This role is eligible for the following benefits: medical, dental, vision, 401(k) with company matching, Employee Stock Ownership Program (ESOP), individual stock ownership, paid vacation, paid sick leave, paid holidays, bereavement leave, employee assistance program, pre-tax flexible spending accounts, basic term life insurance and AD&D, business travel accident insurance, short and long term disability, financial wellness coaching, educational assistance, Care.com membership, ClassPass fitness membership, and DashPass delivery membership. Voluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options.