Program Applications Specialist (EHRM)

Program Applications Specialist (EHRM)

Department: Department of Veterans Affairs

Location(s): Madison, Wisconsin

Salary Range: $61111 - $79443 Per Year

Job Summary: Serves as a Program Applications Specialist VISN 12 Network, supporting telephone intensive services, technology, and staff throughout the VISN. The Program Applications Specialist serves as a functional expert for matters relating to the core technology systems within VISN 12 Telecommunications. Additionally will provide trainings to core service end users, leads, supervisors and program managers to ensure competence.

Major Duties:

• VISN 12 is committed to fostering and sustaining an environment which celebrates diversity, provides equitable opportunities for employment and promotion, and supports inclusiveness in our culture. Together, we strive to create and maintain working and learning environments that promote professional growth and teamwork, and are inclusive, equitable and welcoming. We embrace our differences as individuals and unite as a team toward a common goal: to serve our nation's Veterans. This position in located in Education Service at the William S. Middleton VA Memorial Hospital, Madison, WI a complexity level 1b facility. The incumbent serves as an integrator that coordinates the business processes, software functions, and training. The primary functions of this position ensure the business process is in place to support the implementation of new and updated information technology systems. The incumbent serves as the functional "expert" for all matters relating to training for the Cerner Millennium Electronic Health Record (EHR) package. Major Duties: Integrator that coordinates business processes, software functions, and training Ensure the business process is in place to support the implementation of new and updated information technology systems. Serves as the functional expert for all matters relation to training for the new Electronic Health Record. Responsible for the coordination and training for service and facility staff in administrative and clinical areas for the new Electronic Health Record. Provides training and troubleshooting for clinical and administrative staff in business processes. Provides training for individual users on daily operational tasks and trains new users. Responsible for developing and presenting both formal lectures and on-the-job sessions. Trains users in resolving minor processing and equipment problems. Works with supervisors and collects information about the data and training needs for the service areas. Collects individual needs to determine menu access and training options for local, regional and national staff. Tracks, documents and records training attendance and completion. Serves as the technical expert in Talent Management System and requires TMS Administrator skills. Problem solver with the special ability to integrate overall knowledge of the system and the training process, and to be innovative in the process. Provides testing of new options and software versions prior to implementation to gain familiarity with the new product features and confirm that software is working according to specifications Provides support to the Informatics Service by providing information and analysis of software functions within the service. Responsible for designating and preparing data management, special studies, and reports for use by top management for budget preparation, workload projections, and quality assurance and utilization reviews. Prepares and delivers regularly recurring reports of training and program goals to leadership. Maintains a close working relationship with various program officials. Work Schedule: Monday through Friday 7:30am-4:00pm Telework: This position may be authorized for Adhoc telework. Adhoc eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Applications Specialist (EHRM)/PD23039A Financial Disclosure Report: Not required Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/17/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: Must have one (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of the Program Support Assistant at the developmental level, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-7) in the Federal service. Specialized experience is experience that includes but is not limited to: responsible for the coordination and training for service and facility staff in administrative and clinical areas; provides support to management by analyzing, evaluating, advising, and coordinating all operations related to Cerner Millennium EHR training; provides training and troubleshooting for clinical and administrative staff in business processes and associated supporting software and tracking documents and records training attendance and completion. Serves as a technical expert in Talent Management System (TMS); requires TMS Administrator skills. OR, GS-9 LEVEL EDUCATION: Have successfully completed a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related? (TRANSCRIPTS REQUIRED) OR, GS-9 LEVEL COMBINATION: Possess a combination of graduate education and specialized experience as described above? (TRANSCRIPTS REQUIRED) Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week. You will be rated on the following Competencies for this position: Education and Training Information Management Oral Communication Problem Solving Project Management Strategic Thinking Systems Integration Teaches Others Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee. Work Environment: Work is performed in an office setting with occasional visits to areas within the service as well as throughout the Medical Center. Work area is adequately lighted, heated and air conditioned. The normal risks and discomforts typical of an office and clerical work area are included. There are no unusual risks or safety hazards associated with this position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

How to Apply: NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/17/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12830612. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 12/17/2025. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/

Application Deadline: 2025-12-17