Program Analyst (Stakeholder Engagement)

Program Analyst (Stakeholder Engagement)

Department: Department of Defense

Location(s): Alexandria, Virginia

Salary Range: $143913 - $187093 Per Year

Job Summary: This position is part of the Defense Travel Management Office within the Defense Human Resources Activity. The incumbent will be responsible for the development and execution of effective stakeholder communication, engagement, and change management strategies that support DoD travel programs and foster relationships with Government and industry stakeholders to enable the Defense Travel Management Office to accomplish its mission.

Major Duties:

• As a Program Analyst (Stakeholder Engagement) at the GS-0343-14 some of your typical work assignments may include: Develops and executes effective strategies for stakeholder engagement, strategic communications, and digital media solutions to help advance travel program goals and objectives, facilitate communication with key stakeholder groups, and enhance delivery of travel services across the Department's Travel Enterprise. Provides guidance on effective change management strategies and designs supporting communication plans to overcome resistance to change and create buy-in to help achieve the organization's overall business objectives. Ensures consistency of organizational branding and messaging in all communications products by conducting quality assurance reviews to reflect current and accurate information, ensure consistency of information and data, and uniformity with approved branding strategies. Manages the organization's digital presence, including the overall design, content, and continuous improvement of the website and the development and execution of an effective social media strategy, ensuring it is executed in accordance with DoD's current guidance and design standards. Gathers and analyzes quantitative and qualitative data to improve the overall traveler web experience and ensure digital platforms meet user needs. Supports stakeholder engagement events by providing direction on overall strategic messaging, supporting communication products, talking points, and event planning..

Qualifications: You may qualify at the GS-14, if you fulfill the following qualifications: A. One year of specialized experience equivalent to the GS-13 grade level in the Federal service: Successful development and execution of strategic communication, stakeholder engagement, and digital media strategies and plans that reach globally dispersed audiences and utilize a wide range of communication vehicles to support a commercial travel enterprise. Successful design and facilitation of change management strategies that support the execution of commercial travel programs, (e.g., lodging, air travel, car rental or travel management companies), and create buy-in for strategic initiatives, and include the development, implementation, evaluation, and modifying of change management plans to ensure success. Extensive experience with managing websites that use the Armed Forces Public Information Management System (AFPIMS) website hosting platform. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How to Apply: To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration. You will receive an email notification when your application has been received for the announcement. To verify the status of your application, log into your USAJOBS account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/12944034. Review the General Application Information and Definitions at: https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d

Application Deadline: 2026-05-04