What this Job Entails:
The Program Analyst II is responsible for ensuring the timely and correct delivery of machines to data centers across the world. The Program Analyst will play an integral role in ensuring that services continue to run and scale along with our customers’ needs. Along with significant execution responsibilities, the Program Analyst will also participate in process sustainability and improvement initiatives, thus playing a key role in program evolution. The Analyst will need to operate on multiple levels in order to be successful; an understanding of weekly schedules and cadences will drive the execution work, but a willingness to absorb context and appreciate the nuances of builds will ensure that the organization's fleet is optimized.
Scope:
Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
Engage in enforcing program process and policies during execution of program analysis services
Load program data into Machine Database (“MDB”) and execute changes to orders
Assist in identifying accurate top-level-assembly (“TLA”) part numbers to build orders
Support data management and analysis for any ad-hoc projects as requested
Monitor and track status of builds, identify exceptions, respond to customer inquiries and escalations
Validate orders and load into supply chain execution system, including filing requests for new part numbers for final rack and server assemblies
Triage and communicate to appropriate leader any orders tracking late or customer delivery escalations
Responds to customer inquiries for order status
Triage and communicate to Builds Program Lead of documentation of process gaps and inefficiencies in policies or data flow related to loading builds
Assists with orders validated and loaded into the supply chain execution system, including filed requests for new part numbers for final rack and server assemblies.
Help to maintain detailed tracking of all orders to monitor progress against projected delivery schedules
Assist with triage and email communication to appropriate lead of any order tracking
Respond to customer inquiries for order status
Triage and communicate customer delivery escalations to program lead customer delivery
Assist with documentation of process gaps and inefficiencies in policies or data flow related to loading builds
Help to create reports of weekly on results from: program analysis, services provided, including number of builds successfully loaded, number of builds blocked and issues encountered and/or resolved
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Very strong attention to detail and demonstrated ability to self-audit
Capacity to execute across multiple platforms and tools
Strong verbal and written communication skills
Ability to work closely to a schedule and report on risks
Microsoft Excel and/or Google spreadsheets experience
Preferred Qualifications:
Knowledge of server and machine builds
Strong analytical, problem-solving, negotiation and organizational skills.
Proven project management, interpersonal and communication skills, with high attention to detail
Passion for functioning in an ambiguous and evolving environment.
Familiarity with operations execution
Understanding of project management
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers