Program Analyst GS-0343-13, (FPL 13) (DE)

Program Analyst GS-0343-13, (FPL 13) (DE)

Department: Department of Education

Location(s): San Francisco, California, Denver, Colorado, District of Columbia, District of Columbia, Atlanta, Georgia, Chicago, Illinois, Kansas City, Missouri, New York County, New York, Philadelphia, Pennsylvania, Dallas, Texas, Seattle, Washington

Salary Range: $107103 - $171268 Per Year

Job Summary: This position is located in the Department of Education (ED), Office of Financial Aid (FSA). The Office of Federal Student Aid and its subordinate Business Units are responsible for awarding billions of dollars in federal student aid funds to students and their families for education beyond high school.

Major Duties:

• APPLICATION LIMIT: This vacancy announcement is limited to the first 150 applications received and will close at 11:59PM Eastern Time on the day that we receive the 150th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first. We encourage you to read this entire vacancy announcement prior to submitting your application. As a Program Analyst, GS-0343-13, you will be responsible for: Assisting in planning, coordinating, and administering programs and business processes across the organization. Assisting in attaining program goals and objectives including, but not limited to, the management and servicing of Title IV student loans and campus-based programs, repayment plans, credit bureau reporting, default management, etc. Coordinating and communicating across a variety of organizational levels. Orchestrating both intra-office and inter-office cooperation for task accomplishments within the organization, locally and regionally. Working with multiple FSA systems and Title IV federal loan servicers related to the servicing of Title IV loan programs. Developing and recommending operational policies and procedures by evaluating existing practices, identifying problems, and proposing enhancements to optimize efficiency and effectiveness. Coordinating the systems change management process related to FSA systems, including Federal Loan Servicers, and facilitates meetings with vendor teams to address questions and issues.

Qualifications: Minimum Qualification Requirements You may meet the minimum qualifications for the GS-13, if you possess the specialize experience. Specialized Experience for the GS-13 One year of experience in either federal or non-federal service that is equivalent to at least a GS-12 performing two (2) out of three (3) of the following duties or work assignments: 1. Experience managing, analyzing, and implementing student loan repayment plans. 2. Experience monitoring, analyzing, and resolving loan servicing issues. 3. Experience working with Federal Student Aid systems and tools. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Skill in researching and analyzing issues received from various systems and the Federal Loan Servicers through various channels. 2. Skill in oral and written communications and staff coordination. 3. Ability to monitor and analyze data, reports and loan and repayment information from multiple sources. 4. Ability to adapt, interpret, or create new methodologies addressing problems and issues, and recommends needed changes to general policies and guidelines. 5. Skill in managing organizational and programmatic changes.

How to Apply: Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov. Step 2: Create a resume using the USAJOBS resume builder or upload a resume into your USAJOBS account. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the occupational questionnaire. Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)). Step 4: Click "Apply Online" and follow the prompts to complete the occupational questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system. You will have the opportunity to upload any additional required documents in the agency's hiring system. Click “Finish” to submit your application. NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application,” and following the prompts. In order to receive consideration for this position, you must submit your complete application, including all required documents, by 11:59 PM Eastern Time on the closing date of the vacancy announcement. If the vacancy announcement has an application limit, we recommend that you submit your complete application at the time of initial application. We will not accept any required documentation after the closing date of the vacancy announcement. If you have any questions regarding submitting your application, please contact the HR Specialist listed under the Agency Contact Information.

Application Deadline: 2025-12-09