Program Analyst

Program Analyst

Department: Department of Veterans Affairs

Location(s): Tomah, Wisconsin

Salary Range: $89508 - $116362 Per Year

Job Summary: Employee will be assigned to the Facilities Service Line, VA Medical Center, Tomah, WI, performing workflow assessment and optimization in clinical systems support, administrative, educational, and networking research domains.

Major Duties:

• ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Collects and analyzes data to make recommendations, develop training, and implement new software and data collection packages and perform networking operations for the hospital's Special Purpose Facilities Systems (i.e., door access control, video surveillance systems, paging and overhead announcement systems, duress and intrusion alert systems, etc.). Exercises expertise in clinical support systems networking operations; develops performance management tracking tools; and extracts, analyzes, and provides data to assess treatment impacts such as system usage estimates, etc. Provides relevant networking and/or administrative data to identify, quantify, and resolve organizational informatics problems. Integrates software applications for clinical services by (1) evaluating the unique needs of the specific clinical services in conjunction with the capabilities of the software; (2) reviewing the effectiveness of the systems and procedures; and (3) troubleshooting when functionality is compromised.; and utilizes the applicable software manager menu systems and tools, develops, modifies, and tests components specific to fields and data that individualize/customize applications to user roles/needs. Utilizes databases and registries to formulate tools to support patient care support systems and ensure quality management and oversight of all special purpose systems. Serves as the knowledge expert for all supported and associated clinical systems support software and provides users and staff with consultative support and education. Consults, advises, and educates all levels of employees including the highest levels of management, on methods and means to make supported health care system operations more effective and efficient. Examines the need for change throughout the organization; determines what changes need to be aligned and how to do it; and leads or participates on process improvement, root cause analysis and system redesign teams. Improves efficiency and effectiveness of processes by utilizing knowledge of human factors, usability of redesigned health information systems (i.e., software and hardware), and knowledge of human physical and psychological barriers to usability; conducts tests to analyze usability, sequencing, flow, etc., ensuring adaptability of the process(es) to the workflow and that the processes used are the most efficient and effective; and redesigns and customizes processes. Collaborates with technical, clinical, and administrative staff to develop system requirements while understanding system capabilities and limitations. Utilizes analytical and evaluative techniques to assess the effectiveness of results and of other related programs. Applies statistical analyses and interprets their significance including validity of measures used to generate outcomes related to patient support systems; and chairs/participates in a variety of information technology and information management committees. Performs other related duties as assigned. Work Schedule: Monday through Friday 8:00am - 4:30pm Recruitment & Relocation Incentives: Not authorized Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. AdHoc

Qualifications: SPECIALIZED EXPERIENCE: Applicants must also have at least one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, this experience must have been equivalent to at least the GS-11 level in the Federal service. Specialized experience includes: responsible for improving the quality, efficiency and effectiveness of health care by integrating clinical and information processes in a health care environment; utilizing and training others in the use of an electronic health record system and associated clinical software to include conducting evaluations of clinical software needs; using available tools to make modifications to, design, or enhance software applications; testing and troubleshooting software to identify root causes and solutions of problems; and experience in the planning, support and implementation of software packages that integrate with various clinical multi-service software packages. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical requirements: This work requires moderate physical exertion and can involve prolonged periods of pushing, pulling, carrying, bending, stooping, crawling, crouching, reading inside of devices, and negotiating cramped working spaces. Frequently work may be performed inside close enclosures and in awkward positions. Work may also require long periods of standing and walking. Work can entail handling object weighing from 20 to 50 pounds. Some tasks involve climbing and working in high places using ladders or platforms. Adequate eyesight and dexterity is required to perform reading of diagrams and intricate repair operations. Technical, academic, and mental demands can be considerable as work performed will be of a precise nature and may require prolonged concentration. Stressful conditions may occur due to the nature of the medical system mission in support of patients, staff and rapid timelines.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12903909. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 03/17/2026. After submitting the online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder. IMPORTANT: If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements. Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit.

Application Deadline: 2026-03-17