Program Analyst

Program Analyst

Department: Department of Veterans Affairs

Location(s): Louisville, Kentucky

Salary Range: $61722 - $80243 Per Year

Job Summary: The incumbent serves as the Program Analyst for the Geriatrics and Extended Care Service (GEC) and is responsible for planning, organizing, directing, and controlling of administrative and operational procedures to evaluate the effectiveness of several (GEC) programs.

Major Duties:

• Duties include but are not limited too: Develops and implements procedures to ensure successful data capture critical to service such as budget, patient outcomes, and Veterans Equitable Reimbursement Allocation (VERA) data. Responsible for ensuring accuracy, completeness and integration of monthly patient data from a variety of service specific computer information systems; e.g., Clinic Utilization Data Reports, Veterans Equitable Resource Allocations (VERA) monitoring, reporting, and tracking for HBPC, Home Based Primary Care (HBPC) Vista package, the Home and Community Based Care (HCBC) Report Card, Performance Measures, Access Database and billing information/notes from all Home and Community Services skilled home health agencies and for Homemaker/Home Health Aide (H/HHA) non-medical agencies. Request new clinics, cancellations, modifications, and deactivations. Review all GEC clinic/Encounter/Consult data and take appropriate action to correct. Completes weekly consult cleanup, responds to daily VISN priority alerts, and participates in facility consult management stand downs. Collaborates with facility Clinical Program Manager. Analyzes, identifies, recommends, and implements changes related to significant trends and issues concerning all aspects of GEC & RS workload. Forecasts and estimates program requirements and prepare programmatic reports, justifications, charts, graphs, statistical and narrative data for service presentations and briefings. Conducts program audits, makes recommendations, and implements those recommendations as approved by the ACOS/GEC. Conducts cost comparison, quality control, manpower utilization, and work simplification study and implements recommended improvements. Plans, coordinates, controls, and directs program improvement functions utilizing lean healthcare principles and the VA-TAMMCS performance improvement model. Responsible for training and orientating new employees in the service in all aspects of data processing. He/she provides basic computer training on data processing procedures and practices used in the organization. In the absence of the AO/GEC the incumbent represents and speaks for the service in all matters affecting the service programs that do not require professional medical expertise. Incumbent, along with Program Managers, is responsible for the planning, organizing and requesting of GEC clinics. Incumbent is independently responsible for the development, and implementation of clinic profiles. Serves as the subject matter expert for CPRS template design, development, and implementation which aligns with VACO, VISN, and facility objectives. Incumbent analyzes, monitors, and trends clinic utilization and provides weekly reports to the ACOS/GEC, AO, and ACN for use in decision and workflow support. Serves as the primary trainer for staff, residents, fellows, and students on VISTA, CPRS Health Information, Privacy, and Security policies and procedures for clinic operations. Responsible to conduct unannounced security audits, make recommendation, and implement performance improvement. Work Schedule: Monday-Friday 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD40231A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/08/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade(GS-07) level in the normal line of progression for the occupation in the organization: Examples of specialized experience would typically include, but are not limited to: performing data collection for the purpose developing reports applying administrative functions such as use of complex software formats, i.e. graphics or tables within text, to edit and reformat electronic drafts, and to update or revise existing databases or spreadsheets; working with a variety of computer systems for database creation and manipulation and proven project management; analyzing and solving administrative problems; adapting analytical techniques and evaluation criteria to determine program effectiveness. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree. or LL.B. or J.D., if related OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond one full year (18 semester hours) of graduate level education may be combined with specialized experience to qualify for this position at grades GS-9. Such education must demonstrate the knowledge, skills, and abilities necessary for the position. Completed course work must be related and clearly provides applicants with the background of knowledge and skills necessary for successful job performance. (Transcripts must be provided, and experience must be documented in your resume.). Preferred Experience: Experience supporting service programs, including workload tracking, performance monitoring, and operational reporting. Hands-on use of VHA data and reporting tools such as Corporate Data Warehouse (CDW), Pyramid Analytics, Power BI, SAIL, and Stop Code workload analytics to produce dashboards, trend analyses, and decision support for service leadership. Demonstrated participation in performance improvement initiatives within a healthcare setting Translating data into actionable recommendations for access, quality, and patient experience. Advanced Microsoft Excel (pivot tables, Power Query), PowerPoint (executive-ready briefings), and SharePoint/Teams (document management, workflow automation).-Experience building standard operating procedures (SOPs), process maps, and writing clear policy/briefing materials for leadership decision-making. Familiarity with scheduling/clinic management concepts (stop codes, encounters, panel management) and access metrics relevant to GEC programs. You will be rated on the following Competencies for this position: Communications Data Management Database Administration Technical Problem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, some walking, standing, bending and carrying of light office items is required, Some assignments may require the physical ability to drive to a particular site. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/08/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12946382. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Application Deadline: 2026-05-08