Department: Department of State
Location(s): Washington, District of Columbia
Salary Range: $101401 - $156755 Per Year
Job Summary: This position is located in the Bureau of Consular Affairs (CA), Passport Services Directorate (PPT), Office of Management Analysis and Coordination (MAC), Workload and Capacity Analysis Division (WC), in Washington, DC. The division provides strategic planning, programmatic oversight, and data-driven analysis on national passport application intake processing, workload, staffing, and facilities to ensure efficient and effective passport operations nationwide.
Major Duties:
Qualifications: Applicants must meet all the required qualification requirements described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants applying for the GS-12 grade level must meet one of the following requirements: Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience conducting analyses of program or operational workload, administrative processing, staffing, or production data to support recommendations for improving efficiency, resource utilization, or service delivery. Experience collecting, interpreting, and summarizing data and preparing analytical reports, dashboards, or briefing materials used by supervisors or managers in operational, programmatic, or planning decisions. Experience supporting administrative or operational projects such as space planning, readiness activities, or facilities-related efforts by gathering requirements, coordinating inputs, or tracking project actions. Experience coordinating with internal offices or stakeholders to support the implementation of approved workload, staffing, processing, or operational initiatives. There is no substitute of education for specialized experience for the GS-12 position. Applicants applying for the GS-13 grade level must meet one of the following requirements: Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience leading complex analyses of program operations, workload, staffing, processing, or resource utilization and developing recommendations adopted by senior leadership. Experience developing, refining, or applying advanced analytical approaches or models to evaluate program performance or forecast operational or resource requirements. Experience managing or coordinating high-impact operational or facilities-related projects such as relocations, renovations, or security infrastructure upgrades, including planning activities, identifying risks, and advising stakeholders. Experience advising senior officials and representing an organization in cross-functional or interagency engagements by presenting analytical findings and recommending operational or process improvements. There is no substitute of education for specialized experience for the GS-13 position.
How to Apply: Prepare your application in USAJOBS To start your application, click Apply and we’ll walk you through the process to attach a resume and any required documents. During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process. STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS. STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume. STEP 3: Complete the online assessment questions. STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section. To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency’s Civil Service selection process site. Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET Alternate Application Procedures If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.
Application Deadline: 2026-01-05