8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
You will be responsible for working closely with our customers and sales teams to craft unique customized solutions which enhance 8x8 products and services to meet customer’s requirements based on a mutually agreeable statement of work (SOW). The ideal candidate will have experience scoping the effort and generating a SOW based on customer requirements to implement a customized solution utilizing a vendor’s hosted services, products, API’s, and software development tools.
o Collaborate with 8x8 sales managers and reseller partners to scope PS opportunities
o Collect project requirements from customers through remote interviews
o Create SOWs, including cost estimates, based on the customer requirements
o Work with our development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, API’s, and 3rd party software development tools as required
o Design and prototyping software development projects as required and be responsible for the quality of work produced
o Help to manage the customer’s deployment of 8x8 services and solutions as specified in SOW
o Present 8x8 services and customized solutions to customers, including executives and end-users
o Meet or exceed P&L goals for professional services
Qualifications:
o Knowledge in:
Web application architecture and technologies
Database such as SQL Server, Oracle or MySQL
Unified Communications, VOIP, and Contact Center technologies
Integrations between communications platforms and third-party applications using Rest APIs
o Experience in a PS consulting, sales engineering, and/or technical project management position for a vendor’s telecom, cloud services, and/or contact center services
o Industry expertise with contact centers and/or telecom, with a strong preference for SaaS (CCaaS and/or UCaaS)
o Programming experience with any of these – PHP, Python, .NET
o Bachelor’s degree in a technical field and/or comparable industry certifications and experience
o Experience in customer facing roles (5+ years)
o Excellent verbal and written communication skills for all levels of the organization including executive level
o A driven individual who sets aggressive personal goals and executes on them
o Strong organizational and time management skills
o Team player who can make can difference
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8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
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