Professional Services Process & Quality Manager

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Professional Services Process & Quality Manager. The role will report directly to the Manager, Service Delivery Project Management. Qualified candidates can work remotely in the U.S.

The Professional Services Process & Quality Manager is responsible for defining, maintaining, and governing Professional Services standards to ensure consistent, high‑quality project execution across the organization. This role owns end‑to‑end process documentation and standard operating procedures (SOPs), leads delivery quality reviews and audits, and supports change management and control processes. The role provides clear, actionable reporting on process adherence, quality outcomes, and effectiveness.

This position partners closely with delivery teams, cross‑functional stakeholders, and leadership to drive continuous improvement, ensure governance compliance, and support the ongoing maturity and scalability of Professional Services operations. 

Essential Duties and Responsibilities

• Own, define, and govern Professional Services standards, frameworks, and best practices to ensure consistent, high‑quality project execution across the organization.
• Develop, maintain, and publish end‑to‑end process documentation, standard operating procedures (SOPs), templates, and guidance supporting Professional Services delivery and operational workflows.
• Lead project and delivery quality reviews, audits, and health checks to assess adherence to defined standards, identify gaps, and recommend corrective actions.
• Establish and manage quality governance mechanisms, including review cadences, approval checkpoints, and escalation paths, to ensure compliance with Professional Services policies and controls.
• Partner with delivery teams, PMO leadership, and cross‑functional stakeholders to support change management initiatives, including process updates, rollouts, and adoption planning.
• Support change control processes by evaluating proposed changes for impact to quality, delivery standards, operational consistency, and governance requirements.
• Define, track, and report on key quality, process, and compliance metrics, providing clear visibility into adherence, trends, risks, and improvement opportunities.
• Analyze process performance and quality data to identify root causes, patterns, and systemic issues impacting delivery effectiveness.
• Drive continuous improvement initiatives by recommending and implementing enhancements to processes, standards, and governance models.
• Act as a trusted advisor to Professional Services leadership, providing guidance on quality, process maturity, governance risks, and operational readiness.
• Promote a culture of quality, accountability, and continuous improvement across Professional Services teams through coaching, communication, and collaboration.

Education

• BS/BA degree or equivalent professional experience, preferably in the fields of computer science, information technology, engineering, business operations, or a related discipline.

Location

• Remote – U.S.

Experience & Skills

• Minimum of 5+ years of progressive experience in Professional Services operations, process management, quality management, governance, or related operational leadership roles.
• Demonstrated experience defining, governing, and scaling delivery standards, processes, and operating models within a Professional Services, consulting, or managed services environment.
• Proven ability to own and maintain process documentation, standard operating procedures (SOPs), templates, and guidance across complex, cross‑functional teams.
• Experience leading quality reviews, audits, delivery health checks, or compliance assessments, with the ability to identify gaps, assess risk, and recommend corrective actions
• Strong background in process improvement and operational excellence, including root cause analysis, trend analysis, and continuous improvement initiatives.
• Experience supporting or governing change management and change control processes, including evaluating impacts to quality, delivery standards, and operational consistency.
• Ability to define, track, and interpret quality and process metrics, translating data into clear insights, trends, and recommendations for leadership.
• Strong stakeholder management skills, with the ability to influence without direct authority and partner effectively with delivery teams, PMO leadership, and cross‑functional stakeholders.
• Working knowledge of Portfolio Management (PPM) or Strategic Portfolio Management (SPM) tools, delivery governance frameworks, and operational reporting platforms.
• Excellent written and verbal communication skills, with the ability to clearly document standards, present findings, and communicate expectations to technical and non‑technical audiences.
• Strong analytical and critical‑thinking skills, with the ability to identify systemic issues and drive sustainable, organization‑wide improvements.
• Demonstrated leadership behaviors, including accountability, collaboration, adaptability, and a continuous improvement mindset.

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

The general salary range for this type of role is 90k - 111k depending on skills and experience. The actual compensation offered will ultimately be based on several factors such as: a candidate's location, and the level of applicable skills and professional experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.