Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
At Fortra, we’re breaking the attack chain. Ready to join us?
The Professional Services Consultant III is responsible for deploying software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.
WHAT YOU'LL DO
- Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as; integration with 3rd party products using API’s, NERC CIP solution delivery, or Information Systems Security
- Ability to troubleshoot technical issues to resolve customer problems
- Develop custom scripts, utilities, or integrations to fulfill customer needs
- Collect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer’s environment
- Understands department goals and current processes and can recommend the use of new or existing tools to achieve those goals.
- Support projects by delivering timely status updates to internal and customer teams
- Deliver services and support both onsite and remote
- Assists in onboarding new Technical Consulting team members, as requested, by training him/her on processes and/or projects. Acts as the main mentor and go-to for the new hire. Is the first to field any culture or work-related questions.
- Authority to act within defined policies inside area of expertise/knowledge as directed
- Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Builds strong customer relationships that encourage additional services work with customers
- Support Services revenue objectives by maintaining 75% billable utilization
- Other duties as assigned
QUALIFICATIONS
- 4-5 years of experience
- Advanced technical skills
- Excellent communication skills with both technical and non-technical audiences
- Solid problem-solving skills
- Good aptitude for troubleshooting
- Volunteers new ideas or goes above and beyond to help achieve goal
- Potential official/unofficial supervision of interns/others involved in project
- Executes tasks in a timely manner with minimal revisions needed
- Able to work both independently and collaboratively
- Proactive, able to prioritize and solution oriented
- Capable of managing external stakeholders through conflict resolution
- Actively seeks constructive feedback on own performance
- Works independently on med-large projects
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As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.