Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Position overview:
The Professional Education Manager is accountable to successfully establish the Health Care Professionals (HCP) education strategy and tactics, and to deliver the related plans, for Australia. The educational activities are directly addressed to HCPs with goals to enhance HCP awareness, knowledge and confidence in safely and effectively initiating, onboarding and optimising patients on Automated Insulin Delivery Systems with a focus on Omnipod 5. The educational activities should, among others, also improve the understanding of the place and benefits of AID in the treatment pathway for diabetes, drive efficiency and successful outcomes in delivering clinical care and drive adoption of hybrid closed loop systems for people with diabetes as per local guidelines.
The medical educational plan is expected to provide comprehensive, blended education offering to Health Care Professionals using an omni-channel approach (digital and in-person), including educational programs developed in partnerships with key scientific and professional organisations. Responsibilities of the position include strategy and tactics, development of content of training and education programs, assessment of the performance of programs within the pathway, and direct involvement in the delivery of certain trainings.
This individual deploys strategic thinking, leads and coordinates a cross-functional team together with internal clinical training, sales, marketing, and market access to establish the HCP education strategy that meets the business objectives and needs, and to efficiently deliver and execute on the plans, with high quality standards and scientific excellence.
They will have and maintain an in-depth understanding of diabetes, the current and future treatment landscape along with ongoing clinical research with a focus on the diabetes device market.
Key Accountabilities:
• Leads the development and implementation of the HCP Education strategy and tactics aligned to commercial business priorities and corporate strategy.
• Ensure robust metrics for medical education plans
• Works with Sales, clinical training, Marketing and Market Access teams to identify HCP education learning needs and priorities.
• Work with marketing team to align education strategy and budget plan to optimize ROI
• Designs and facilitates development of customized medical education programs to support healthcare professionals in their learning pathway from awareness to product adoption.
• Innovates medical education delivery models to meet the changing customer needs and expectations for industry-led education, ensuring a comprehensive omnichannel approach to deliver on related educational offerings (online, in person)
• Builds effective training and skills-based peer-to-peer medical education programs that are aligned with corporate and product marketing strategy. Delivers some of these training programs.
• Develops, fosters, and maintains relationships with HCP’s and thought leaders in the field of Diabetes technology and education across the healthcare continuum.
• Partners with external parties, including scientific and professional organisations to determine HCP education learning needs and collaborate on delivering HCP education programs.
• Collaborate on content development with the Internal clinical training programs and deliver some of these trainings directed at sales and field teams.
• Supports the execution of symposiums at national congresses.
• Assures and supports the logistics related to MedEd courses including registrations, course information and post-course evaluation of data analysis and reporting.
• Measures, tracks and reports impact of MedEd programs.
• Creates and updates education content that reflects label, evidence-based, best-practice use of Insulet products.
• Ensures that Medical Education activities are always conducted in a compliant manner by working closely with the local compliance officer at all times.
• Contributes actively to the Global and International Medical Affairs teams and cross-functional product launch planning teams.
• Develops and maintains a thorough and detailed working knowledge of the organisation and its products, current scientific research, and publications.
• Performs other duties as required.
Key Decision Rights
• HCP Education Strategy and plans for Australia
• Content of educational programs
• HCP engagement plans in educational programs
Required Leadership/Interpersonal Skills & Behaviours
• Excellent written and verbal communication skills in English
• Engaging and dynamic presenter of often complex and/or clinical information to internal and external audiences of various sizes
• A self-starter with strong teamwork and cross-functional collaboration skills
• Demonstrated ability to integrate and work in a challenging, agile, cross-functional environment
Education and Experience
• Relevant professional experience in Medical Education within the pharmaceutical or medical device industry
• Expertise in adult education theory, best practices, and delivery model.
• Ability to develop innovative, impactful presentations and learning content.
• Understanding of the regional medical practice and clinical decision-making regarding patient care
• Knowledge of the medical device industry, including relevant laws, regulations, and ethical standards which apply to interactions with HCPs, payers, and industry representatives
• Preferably understanding of the diabetes disease state, diabetes clinical decision making, the current/future treatment landscape, guidelines recommendations, and ongoing clinical trials/research.
• MD, PharmD, PhD or MS in life science /or an equivalent combination of education or experience
Additional Information
• Location: Australia
• The position is remote
• This role will involve frequent travel, 30% of time depending on candidate’s location