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OperationsJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce:
Salesforce is the world’s leading AI-powered CRM, helping organizations bring together data, AI, and customer engagement on one integrated platform. With innovations like Agentforce—our digital labor platform for augmenting teams with autonomous AI agents—Salesforce enables companies to deliver more personalized, efficient, and trusted customer and employee experiences. Built on a foundation of trust, security, and scalability, Salesforce empowers businesses to drive productivity, accelerate growth, and succeed in an increasingly intelligent, automated world.
About the TEAM:
The South Asia Enablement team drives business success by managing key enablement programs and delivering impactful learning experiences. We empower our Sales, Solutions & Leaders with skills, process, product knowledge, and industry insights through hands-on training and world-class content. Through global initiatives, peer learning, and partnerships, we drive learning excellence.
About the Role:
We’re looking for a highly organized, action-oriented Productivity and Performance Lead who thrives in a fast-paced environment and has a strong passion for training execution. As part of our dynamic Enablement team, you will be responsible for supporting, operationalising & executing training programs that empower our Sales, Solutions and Sales Development teams to succeed across South Asia wrt to Quick Start, Ongoing & Onwards enablement. Additionally, you will also be supporting partner sales skills enablement series wherever requested.
In this role, you’ll partner closely with cross-functional teams & Enablement Business Partners to deliver high-impact enablement programs focused on Salesforce products, processes, sales skills, and industry knowledge. You will play a critical part in translating business needs into effective learning experiences, ensuring our seller teams are equipped with the tools, content, and confidence to drive growth and customer success.
Main Responsibilities
Work closely with Enablement Business Partners to understand needs of the business and serve as an expert on catalog of content
Orchestrate and facilitate workshops that leverage global frameworks and subject matter expert communities
Identify subject matter experts and manage adaptation of existing global content to address regional complexities (e.g. language, tool intricacies, etc.)
Be a power-user in all internally-used products and tools and Lead operations of in-region programs:
Manage registration, learner tracking, learner invites, Slack channels
Source data and provide analysis on trends and insights that support quarterly enablement planning process
Build and maintain relationships with stakeholders inside and outside of South Asia Enablement to ensure strong cross-functional collaboration
Facilitate and run workshop based sessions, also build interaction by simulations, role plays, games and other engagement programs to execute engaging and impactful training programs
Schedule sessions and maintain participant records (e.g., registration, test scores, evaluations, and attendance)
Achieve high quality standards and customer satisfaction scores on delivered programs and measure training impact against associated enablement KPIs (ie participation, close rate, ACV impact)
Target Skills/Experience
Strong interest and exposure into facilitating and leading in-person enablement sessions
A minimum of 2-3 years of work experience.
Ability to use multiple communication channels in an impactful manner to convey key messages to stakeholders across the organization.
Become catalog expert with ability to identify and propose solutions to regional teams and achieve desired outcomes
Ability to quickly build trusted relationships and work effectively with cross-functional colleagues
Self-motivated, accountable, detail-oriented and resourceful
Utilize internal tools to track, report and analyze performance of programs
Change oriented. Works effectively in the face of ambiguity, shifting priorities, and rapid change.
Ability to oversee a variety of projects/programs and supporting tools simultaneously
A passion for learning, with energy and enthusiasm to motivate and engage others and ability to thrive in a fast-paced environment
Excellent attention to detail, oral, written and presentation skills, confident communicator with a flair for storytelling and design thinking
Good knowledge of software sales cycles, pre-sales, sales process, and coaching is preferred
Knowledge of Salesforce product portfolio, sales process with keen understanding of product messaging and positioning in addition to overall industry knowledge
Bachelor’s Degree required; Masters Degree a plus
Tentang Salesforce:
Salesforce adalah CRM berbasis AI terkemuka di dunia, yang membantu organisasi menggabungkan data, AI, dan keterlibatan pelanggan dalam satu platform terintegrasi. Dengan inovasi seperti Agentforce—platform tenaga kerja digital kami untuk memperkuat tim dengan agen AI otonom—Salesforce memungkinkan perusahaan menghadirkan pengalaman pelanggan dan karyawan yang lebih personal, efisien, dan tepercaya. Dibangun di atas fondasi kepercayaan, keamanan, dan skalabilitas, Salesforce memberdayakan bisnis untuk meningkatkan produktivitas, mempercepat pertumbuhan, dan meraih kesuksesan di dunia yang semakin cerdas dan otomatis.
Tentang TIM:
Tim Enablement Asia Selatan mendorong kesuksesan bisnis dengan mengelola program-program pemberdayaan utama dan menghadirkan pengalaman pembelajaran yang berdampak. Kami memberdayakan tim Penjualan, Solusi, dan Pemimpin kami dengan keterampilan, proses, pengetahuan produk, serta wawasan industri melalui pelatihan praktis dan konten kelas dunia. Melalui inisiatif global, pembelajaran sesama rekan, dan kemitraan, kami mendorong keunggulan dalam pembelajaran.
Tentang Peran:
Kami mencari seorang Productivity and Performance Lead yang sangat terorganisir dan berorientasi pada tindakan, yang mampu berkembang di lingkungan yang dinamis dan memiliki passion yang kuat dalam pelaksanaan pelatihan. Sebagai bagian dari tim Enablement kami yang dinamis, Anda akan bertanggung jawab untuk mendukung, mengimplementasikan, dan melaksanakan program pelatihan yang memberdayakan tim Penjualan, Solusi, dan Pengembangan Penjualan kami untuk sukses di seluruh Asia Selatan terkait dengan program Quick Start, Ongoing, dan Onwards. Selain itu, Anda juga akan mendukung seri pemberdayaan keterampilan penjualan mitra di mana pun diminta.
Dalam peran ini, Anda akan bekerja sama erat dengan tim lintas fungsi dan Mitra Bisnis Pemberdayaan untuk menyelenggarakan program pemberdayaan berdampak tinggi yang berfokus pada produk Salesforce, proses, keterampilan penjualan, dan pengetahuan industri. Anda akan memainkan peran kritis dalam menerjemahkan kebutuhan bisnis menjadi pengalaman pembelajaran yang efektif, memastikan tim penjual kami dilengkapi dengan alat, konten, dan kepercayaan diri untuk mendorong pertumbuhan dan kesuksesan pelanggan.
Tanggung Jawab Utama
Bekerja sama erat dengan Enablement Business Partners untuk memahami kebutuhan bisnis dan bertindak sebagai ahli dalam katalog konten
Mengkoordinasikan dan memfasilitasi lokakarya yang memanfaatkan kerangka kerja global serta komunitas ahli bidang terkait
Mengidentifikasi ahli bidang terkait dan mengelola penyesuaian konten global yang ada untuk mengatasi kompleksitas regional (misalnya bahasa, seluk-beluk alat, dll.)
Menjadi pengguna ahli dalam semua produk dan alat yang digunakan secara internal serta memimpin operasional program di wilayah:
Mengelola pendaftaran, pelacakan peserta, undangan peserta, dan saluran Slack
Mengumpulkan data dan memberikan analisis tren serta wawasan yang mendukung proses perencanaan pemberdayaan triwulanan
Membangun dan memelihara hubungan dengan pemangku kepentingan di dalam dan di luar Enablement Asia Selatan untuk memastikan kolaborasi lintas fungsi yang kuat
Memfasilitasi dan menjalankan sesi berbasis lokakarya, serta membangun interaksi melalui simulasi, permainan peran, permainan, dan program keterlibatan lainnya untuk melaksanakan program pelatihan yang menarik dan berdampak
Menjadwalkan sesi dan memelihara catatan peserta (misalnya, pendaftaran, nilai ujian, evaluasi, dan kehadiran)
Mencapai standar kualitas tinggi dan skor kepuasan pelanggan pada program yang disampaikan serta mengukur dampak pelatihan terhadap KPI pemberdayaan terkait (yaitu partisipasi, tingkat penutupan, dampak ACV)
Keterampilan/Pengalaman yang Diinginkan
Memiliki minat yang kuat dan pengalaman dalam memfasilitasi serta memimpin sesi pelatihan tatap muka
Memiliki pengalaman kerja minimal 2–3 tahun.
Mampu menggunakan berbagai saluran komunikasi secara efektif untuk menyampaikan pesan-pesan penting kepada pemangku kepentingan di seluruh organisasi.
Menjadi ahli katalog dengan kemampuan untuk mengidentifikasi dan mengusulkan solusi kepada tim regional serta mencapai hasil yang diinginkan
Mampu dengan cepat membangun hubungan yang saling percaya dan bekerja sama secara efektif dengan rekan kerja lintas fungsi
Memiliki motivasi diri, bertanggung jawab, teliti, dan kreatif
Memanfaatkan alat internal untuk melacak, melaporkan, dan menganalisis kinerja program
Berorientasi pada perubahan. Bekerja secara efektif dalam menghadapi ketidakpastian, prioritas yang berubah, dan perubahan yang cepat.
Kemampuan untuk mengawasi berbagai proyek/program dan alat pendukung secara bersamaan
Semangat untuk belajar, dengan energi dan antusiasme untuk memotivasi dan melibatkan orang lain serta kemampuan untuk berkembang dalam lingkungan yang bergerak cepat
Perhatian yang sangat baik terhadap detail, keterampilan lisan, tertulis, dan presentasi, serta kemampuan berkomunikasi yang percaya diri dengan bakat dalam bercerita dan pemikiran desain
Pengetahuan yang baik tentang siklus penjualan perangkat lunak, pra-penjualan, proses penjualan, dan pembinaan sangat diutamakan
Pengetahuan tentang portofolio produk Salesforce, proses penjualan dengan pemahaman mendalam tentang pesan dan positioning produk, serta pengetahuan industri secara keseluruhan
Dibutuhkan gelar Sarjana; gelar Magister menjadi nilai tambah
*LI-Y
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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