Production Support Engineer – Service Operations

Job Title Production Support Engineer – Service Operations

Location Birmingham

Corporate Title Associate

At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allow us to offer truly integrated and effective solutions.

Our objective at Corporate Bank Production is to consistently strive to make production better, which ensures promising End to End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attaining reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank.

You will be operating within Corporate Bank Production as a Production Support Engineer in the Client Access & Services subdivision. Client Access & Services serves the critical client facing portfolio and it’s applications are categorized under the Functions: Payment Initiation, Account Services and Client Centric Technology.  This role belongs to a dynamic team of professionals dedicated to driving innovation for Client Care Technology (CCT). 

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:  

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Applying strong engineering skills in proactively monitoring application life cycle, resolving system incidents before users realizing the problems, solving functional queries with deep understanding of applications
• Leading by example to drive a culture of proactive continual improvements in Production environment through automation of manual work, monitoring improvements and platform hygiene
• Carrying out technical analysis of the Production platform to identify, prioritize and remediate performance and resiliency issues
• Understanding the Agile culture and tools to facilitate timely reviews of changes, highlighting testing gaps prior to releases, minimize the production risks and improve the quality of change governance

Your skills and experience

• Strong technical experience in supporting production environments within financial domains. Preferably in Payments Domain
• Strong in web Technologies - Java OR Dot Net based application knowledge for both support and deployment
• Database knowledge - Oracle 12c/19c, SQL/PL-SQL, Debugging of code and database performance issues
• Familiar with Windows/Unix platforms, Shell scripting, cloud platform like GCP, Ansible coding, containerization/Kubernetes, DevOps Tools - Bit Bucket/GitHub, Jenkins, Team City, Monitoring Tools- Splunk, New Relic, Geneos, Agile Collaboration Tools like Confluence, JIRA, etc
• Certified in ITIL V3/V4 OR Site Reliability Engineering

How we’ll support you

• Training and development to help you excel in your career
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.