State Street

Production Support Engineer Lead - Senior Manager

Hyderabad, India Full time

As a Production Support Engineer you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this environment you’ll take the lead on the relevant projects, supported by and organization that provides the support and mentorship you need to learn and grow. As engineering SME, you’ll be focused on running better production applications and systems.

Responsibilities include:

  • Onboarding applications on to Production management with the highest onboarding standards
  • Design, code, debug,  test, and deliver software to automate manual operational work
  • Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
  • Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
  • Build and drive adoption for greater self-healing and resiliency patterns.
  • Lead and participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands.
  • Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
  • Design automated software and product upgrades, change management, and release management solutions
  • Coach or manage teams as applicable
  • Participate in the 24x7 support coverage as needed
  • Partner with our service partners to maintain application stability

Qualifications / Skills:

  • Bachelor’s degree or equivalent experience in a software engineering discipline
  • Mastery in at least two or more programming languages ( e.g. Python, Java, Go etc..) with respect to designing, coding, testing, and software delivery.
  • 10+ years of Software Engineering experience, using one or more object oriented programming languages and/or scripting.
  • Proficiency in one or more technology domains, may be a cross-domain expert able to solve complex and mission critical problems within a business or across the firm.
  • Adept in Agile development practices

Core/Must have skills - Java, Unix, Python/Ansible, Oracle, Splunk, Dynatrace, Cloud computing (Azure/AWS)

Good to have skills - Grafana, Kubernetes, Prometheus, Snowflake, MQ/JMS/Kafka

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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