Role Description
This role is part of the Product Support Department and is responsible for all live platforms, to ensure they are running smoothly and without issues.
This is a great opportunity to kick-start your career and gain commercial experience in programming and grow to seasoned and skilled developer. FNZ offers various paths that you can take from here.
Team Responsibilities
Application Support – ensure that the application is maintained and working efficiently and against agreed service levels
Issue Management – analyse, investigate, and allocate for resolution and closure for all issues
Change Management – support guidance for testing and release process for production fixes
Project Handover – facilitate the transition between project support and production support for all change
Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
Specific Role Responsibilities
Investigation of errors in live high-end platforms.
Researching and fixing defects based on description.
Developing code, scripts, schemas required to solve complex technical issues.
Investigating problems on databases, web and application servers, Cloud Environments
Dealing with performance issues.
Communication with Production Support Analysts and Testers.
Automation of manual processes within Production support (CSI).
Actively applying fixes, including using devops tools to resolve problems
Working in a group of highly skilled support developers to resolve production issues.
Performance Assessment
KPI reporting – issue management performance against KPIs
Availability – uptime during core and non-core hours
Performance – performance metrics during core and non-core hours
Reliability – test results and performance during real failure events
Experience required
Bachelor’s degree in software engineering, or equivalent
Good understanding of OOP and ability to debug code and understand log entries
5 years or more on production support of large scale enterprise ecosystem
Experience in OOP programming Languages
Experience in Relational Databases - MS SQL|Oracle|PostgreSQL.
Ability to Identify, diagnose, and resolve issues within cloud environments.
Advanced knowledge of AWS/Azure
5 years of Experience with System administration in Linux/Unix
Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients
Willingness to learn new things is important as there is a lot to learn and master.
Logical thinking, positive “can-do” attitude and reverse engineering skills
Excellent English skills, written and verbal
Desired Skills (but not a must have):
Knowledge of ITIL.
Previous knowledge on FNZ Technologies
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).
Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.