Production & RMA Technician

HOW YOU'LL MAKE AN IMPACT

As a Production & RMA Technician, you’ll be at the heart of delivering high-quality ConnectDER products to our customers. From precision assembly and calibration to thorough testing, you’ll ensure every product performs as designed. You’ll also lead the evaluation and resolution of returned units, turning field feedback into actionable improvements that strengthen our products.

Production Technician

• Assemble product components and subcomponents.
• Conduct quality inspections of completed units following pre-defined standards.  
• Calibrate units for accuracy using in-house equipment.
• Execute production tests as required.
• Program and test electronic assemblies.
• Perform PCB inspections, assembly and rework.
• Produce and maintain quality control documentation.
• Identify and implement process improvements.
• Package  completed units for shipping.
• Support warehouse and inventory areas for efficient material storage and handling.
• Maintain professional cleanliness and organization of the production work area.

RMA Technician

• Support shipping, receiving, and processing of RMA units, ensuring efficient execution of quality and fulfillment processes.
• Collaborate with the Engineering team on evaluating, troubleshooting, and diagnosing units.
• Document defects, process failures, quality concerns, etc. to improve the manufacturing process.
• Ensure handling of product is in compliance with policies, standard operating procedures (SOP), and work instructions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note that this role requires 5 days per week on-site at our office in Philadelphia, PA. Compensation range for this role is $22 - $25 per hour + bonus + equity

WHAT TO EXPECT IN YOUR FIRST 90 DAYS

We believe in setting our team members up for success with clear milestones and support from day one.

First 30 Days – Learn & Integrate

• Get oriented with our mission, products, people, and processes.
• Build relationships across teams and understand how your role contributes to company goals.
  Dive into existing projects, systems, and tools relevant to your role.
• Begin contributing to team discussions and planning.

By 60 Days – Contribute & Collaborate

• Take ownership of key responsibilities and begin executing with increasing independence.
• Identify opportunities to streamline, improve, or add value in your area.
• Collaborate cross-functionally and actively participate in team goal-setting and problem-solving.

By 90 Days – Lead & Make an Impact

• Drive progress on key projects or initiatives.
• Demonstrate deeper understanding of your role, team dynamics, and how to navigate the company.
• Share ideas, propose solutions, and help shape team and company outcomes.

WHAT WE'RE LOOKING FOR 

Minimum Requirements 

• Experience using electronic test equipment (relevant experience gained through technical school, work program, or internship is acceptable).
• High attention to detail and strong adherence to established processes.
• Excellent verbal and written communication skills, with the ability to clearly document problems and propose effective solutions.
• Proactive attitude and strong problem-solving capabilities.

Preferred Qualifications 

• Experience working in an electronics repair/assembly or contract manufacturing setting.
• Previous experience in fabrication and assembly production environment.
• Prior training & knowledge of basic electronics and/or electro-mechanical assembly.
• Experience reading and understanding technical drawings, datasheets, and written work instructions.
• Soldering and SMT/TH rework and assembly following IPC standards.
• Experience working with Microsoft Office and Google Suite products.

Work Environment/Physical Demands: Physical requirements include the possibility of standing on feet for extended periods of time, requiring stair and ladder climbing and lifting up to 50 pounds. Protective equipment must be worn in the performance of some duties (e.g. hard hats, safety glasses, air masks, ear protection, hot gloves, and high voltage protective equipment, etc). Must have the ability to work on a computer for extended periods of time with or without accommodation. May need to work longer hours on occasion to get through delivery bottlenecks.