Production Operations Coordinator

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are actively seeking a Production Operations Coordinator for our Edgewood facility.

This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time.

Under the general direction of the Supervisor/Manager of Production Operations, the Production Coordinator is responsible for overseeing a team of up to 40 associates/temps, prioritizing and overseeing work for their assigned team to ensure all SEC and contractual requirements are met.  The coordinator monitors operator and machine productivity/efficiency to maximize throughput and minimize labor costs, while ensuring quality and SLA goals are met or exceeded. 

Responsibilities:

• Responsible for production sign-off on all jobs; coordinator must verify job name, job number, postage, indicia, correct material, meeting time, meeting date and spelling of director’s name.
• Verifies all administrative paperwork is filled out properly.
• Ensures operators strictly adhere to all required policies and procedures.
• Ensures all jobs on the Must Mail List are prioritized and completed in the proper order.
• Ensures all machines have work and coordinate with the Warehouse team to ensure all required materials are available to minimize down time.  Verifies that the right jobs are on the right machines.  Works with operators and management to maximize machine throughput rates.
• Utilizes production tools such as JETS and WMS to increase the efficiency of the operation and reduce costs.
• Manages the material handlers; ensures they have the proper supply of envelopes and BREs and pull all foreign, First Class and 5-digit pieces form the machines.
• Ensures all surplus is properly handled based upon its disposition and keeps the production line clean of debris.
• Ensures operators have received proper technical, quality, safety, application and ISO training.  Cross-trains staff to minimize costs and ensures that multiple backups are available to support each type of inserter/machine and application.  Accountable for supporting the planning, organizing, and implementation of high quality and consistent training to all operators.
• Follows up on all discrepancies with jobs such as mixed material, director misspellings, incorrect meeting dates, etc.
• Responsible for monitoring temp labor hours on their production line to ensure accurate billing.
• Monitors daily reports on throughput and quality report cards and gives feedback to operators.
• Pulls pieces from jobs to ensure batch integrity.
• Responsible for splitting all jobs and completing Split Job Log.
• Responsible for obtaining all job manifests, and the splitting of Postal Tags
• Ensures appropriate meter dates and postage are applied to all metered mail, especially on month end statements.
• Coaches, counsels, motivates, develops, supports, encourages and instructs operators on the production lines.  Rewards, recognizes and disciplines associates as appropriate to maximize performance and associate engagement levels.

Qualifications:

• A minimum of 3-5 years of experience in a print/mail insertion operation is required.  Must have detailed knowledge of insertion equipment technology/capabilities.
• Associate degree preferred or 3 years working in a Production environment.
• 1 year Leadership experience in a Production, manufacturing or transaction processing environment is required.
• Strong oral and written communication skills. Must be able to communicate effectively with staff and management.
• Solid organizational skills. Must be able to effectively multi-task and manage multiple priorities simultaneously.
•  Must be detail-oriented and able to review printed documents to ensure that they meet quality standards.
•  Must be a self-starter and demonstrate strong initiative. Strong interpersonal skills.
• Must be able to work effectively in a team environment.
•  Must be flexible to work overtime, including weekends.
•  Must be flexible to accept various assignments (e.g., overseeing different functions, running different jobs/equipment, learning to utilize new equipment, etc.).
• Strong PC/systems skills including proficiency with Microsoft Office (Word, Excel, and Outlook).

• Good problem-solving skills.  Must have the ability to identify and resolve problems in a timely manner.
• Proficient in English; Spanish communication skills a plus
• Promote a professional and safe work environment and adhere to all Broadridge’s policies

Shift: Monday – Friday 8:00 AM to 4:30 PM

Hourly Rate: $26.70 – 28.70 USD per hour depending on experience – Bonus Eligible

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.