Production Design Operations Associate

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Renewals Team focuses on facilitating contract renewals at Stripe. We partner with sales on the administrative, advisory and analytical aspects of a renewal, including identifying upcoming renewals, responding to re-pricing requests, determining historical consumption and pricing, positioning value, surfacing upsell/cross-sell opportunities, proposing pricing and helping close deals. The Renewals Operations Specialist will partner with AE’s, Sales Management and Deal Pricing to retain and expand user revenue. The successful candidate will work with their sales team to produce and present compelling customer proposals, ensuring that contracts are renewed on-time and quoted accurately. A successful candidate will have a demonstrated ability to think strategically and analytically to identify cross-functional challenges and build consensus, within team and across functions, to execute against fluctuating volumes and complex projects.

What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

Responsibilities

• Proactively manage Renewal pipelines and activity / engagement milestones
• Respond over email to inbound user re-pricing requests 
• Research user purchase and renewal history and make recommendations based on prior activity
• Gather requirements from Sales and User account signals for renewal, expansion and upsell opportunities
• Assist with complex quote creation to allow Sales to focus on upsell
• Execute Stripe’s Renewals Desk strategy, in alignment with Stripe’s Sales business strategy
• Identify and optimize repeatable and scalable processes, looking to automate, re-tool, and process improve 
• Help cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 2+ years of experience in Renewals, Account Management, or Customer Success 
• Proven track record in successfully owning and delivering manual and automated processes
• Strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses using Excel, and influencing results 
• Highly organized, comfortable with multi-tasking skills, and operating in ambiguous situations
• Prior experience in a sales and/or customer-facing role
• Strong written and verbal command of English

Preferred qualifications

•  Experience with basic SQL