It’s about insights that are out of sight.
Does diving into a 1,000-piece puzzle and placing all the pieces excite you? Are you passionate about finding solutions to problems and enjoy the freedom of making those decisions? Do you like working with others to deliver solutions? If so, being a Production Analyst with Frost could be for you.
At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.
Who you are:
As a Production Analyst Frost, you are our troubleshooter. In this role, you will use your effective communication and problem-solving skills to troubleshoot and resolve job abends. By turning data into insights, you will help us improve production procedures that impact lines of business and customer relationships. More than that, this role is about constant improvement and doing so with our signature all-win approach in mind.
What you’ll do:
Demonstrate strong communication and problem-solving skills, fluency in JCL, and attention to detail
Possess the ability to troubleshoot and resolve job abends, including determining restart points, file cleanups, and necessary adjustments to file allocations or dispositions
Understand file structures, file types, space allocations, and how to create and manage generation data sets
Proficient in navigating tools like TSO, CICS, Roscoe, and mainframe scheduling systems, including handling complex job schedules and executing utilities for problem resolution
Familiarity with change control processes and tools such as JIRA, ServiceNow, mainframe console operations, and directing lower-level operators in tasks
Ability to multitask, improve documentation and processes, cover shifts when needed, attend meetings, and remain on call 24/7 for problem resolution
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you’ll need:
4+ years of experience in mainframe operations, job scheduling, or a similar role
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
Knowledge of change control processes and tools like JIRA, ServiceNow, and Change Management systems
Ability to recognize and resolve potential issues
Strong verbal and written communication skills
Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.