About the Role:
Join our dynamic team as a Product Support Engineer supporting the Biotek product line. This role is ideal for a technically skilled professional passionate about life sciences and instrumentation. You will leverage your expertise in instrument components, software systems, and cell analysis to deliver exceptional post-sales support and shape strategies for new product launches.
Key Responsibilities:
Post-Sales Support: Provide advanced technical assistance to resolve product escalations, ensuring customer satisfaction and product reliability.
New Product Support Strategy: Develop and implement support plans, repair levels, and production support strategies for new products.
Technical Expertise: Use in-depth scientific and product knowledge to troubleshoot complex issues and guide internal teams.
Customer Interaction: Collaborate directly with customers or support Field Service Engineers, Remote Engineers, and call center personnel.
Presales Consulting: Offer technical product and measurement consulting for presales opportunities.
Training Development: Create and deliver technical training content for Agilent technical support teams and Certified Instructor (CI) teams.
Cross-Functional Collaboration: Work closely with marketing, sales, QA, manufacturing, and product development teams to ensure product features, cost parameters, and reliability targets are met.
Documentation: Prepare user documentation for products and processes.
Technical Marketing: Contribute to technical marketing assignments with broadly defined objectives.
Problem Solving: Address straightforward technical challenges within your field of expertise.
Bachelor’s degree in Engineering, Life Sciences, or related field
2+ years of experience working with cell analysis technologies in product engineering, technical support, or bench research
Strong knowledge of instrument components and software systems desired
Excellent problem-solving and communication skills
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least November 20, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $85,840.00 - $134,125.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.