Product Specialist (NuORDER)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

At NuORDER, our Client Services team plays a key role in welcoming and supporting new customers and partners. As a Product Specialist, you’ll be at the heart of this process - designing and building customized portals that showcase the best of what NuORDER has to offer.

In this role, responsibilities include clarifying and evangelizing NuORDER’s features and capabilities, determining the ideal configuration for a given customer, and delivering a portal that is launch ready. With your product expertise and eye for detail, you’ll set the standard for excellent onboarding and provide a world-class experience.

If you enjoy problem-solving, working collaboratively, and thriving in a dynamic environment, this could be a great fit for you!

The position is remote and will prioritize candidates on the West Coast of Canada.

What you'll be doing:

• Gain a strong understanding of B2B eCommerce, wholesale retailing, and merchandising - and explain how NuORDER helps customers apply best practices.
• Work closely with customer success and implementation teams to learn about customer goals and guide the portal build using their data.
• Analyze and refine data in Excel, while helping customers identify and resolve any data issues.
• Become a NuORDER expert and configure the optimal portal setup for each customer.
• Manage multiple onboarding projects at once, ensuring a smooth and timely launch.

What you need to bring:

• 2+ years in an analytical, customer service, or technology-related role.
• Strong communication skills in - you’ll be interacting with clients by phone, email, and virtual meetings.
• A genuine love for problem-solving and logical thinking.
• Highly organized, with the ability to prioritize, multitask, and meet deadlines.
• Intermediate to advanced Excel skills - you’ll use it daily (bonus if you know formulas!).
• Quick to learn and adapt to new software programs.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker
You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies 
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.