Product Solutions Engineer - OT

Your Role:

Tenable OT Security was established through the acquisition of a pioneering
Israeli cybersecurity startup, marking a major milestone in Tenable’s
mission to provide proactive security for the world's most sensitive
environments. Our solution offers critical visibility and risk management
for Industrial Control Systems (ICS/SCADA), protecting essential
infrastructures such as power plants, manufacturing floors, and smart
buildings. While traditionally an on-premises solution designed to ensure
operational continuity and prevent costly downtime, we are now evolving our
technology to deliver market-leading risk visibility through advanced
architectures and AI-driven capabilities. By combining deep on-premises
expertise with proactive AI insights, we empower organizations to identify
threats and network anomalies before any damage occurs.

Your Opportunity:

• Operate as a Product Solutions Engineer with a dual-expert skillset: deep L2-L7 networking knowledge and the ability to read, write, and debug production code.
• Serve as the primary technical bridge between the Product team and strategic customers, focusing 75% on customer-facing engineering initiatives.
• Diagnose and resolve system issues using scripting, hot-patching, or by implementing long-term solutions within the system code.
• Act as a liaison between Clients, Support, Sales, and R&D to translate complex customer requirements into engineering specifications.
• Engineer solutions for unique deployment challenges and integration gaps by developing 3rd party integrations or custom scripts.
• Leverage expert networking knowledge to troubleshoot complex connectivity issues.
• Advocate for product features and quality improvements based on field feedback.

What You'll Need:

• 4+ years of technical experience in L2-L7 networking and IT infrastructure, combined with a solid R&D background.
• Proficiency in reading, writing, and debugging code (Go, Python, Bash, etc.) to "hot patch" issues or build integration glue-code.
• 2+ years of experience in a customer-facing technical role (e.g., Solutions Architect, TAM, Field Engineer) handling enterprise accounts.
• Exceptional communication skills with the ability to de-escalate critical situations.
• Ability to travel occasionally (up to 20%).
• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Full professional proficiency in English.

Ideally:

• Familiarity with industrial environments (OT) or specialized hardware.
• Cybersecurity domain expertise with a focus on network-level anomalies.
• Experience facilitating customer onboarding transitions from Sales to Support.

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