At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Job Responsibilities:
Technical Specifications & Documentation
- Develop and maintain detailed technical and quality specifications for products, including testing protocols, shipment inspections, etc.
- Ensure products comply with applicable federal regulations such as CPSC, ASTM, and ISO, as well as relevant state regulations (e.g., CA Prop65).
- Identify potential safety hazards (sharp edges, chemical risks, choking hazards)
- Conduct risk analysis such as DFMEA (Design Failure Mode Effects Analysis)
- Recommend design improvements to internal partners and/or external vendors for quality, regulatory, and safety considerations
- Review and approve labeling, packaging die-lines, and instruction manuals for regulatory compliance (e.g., age grading, warnings, etc.)
- Ensure factories adhere to documentation and product requirements.
- Oversee entire product lifecycle from design through customer feedback for quality and safety, including recommendations for future versions of that or similar products
Compliance & Testing
- Oversee product testing and shipment inspection processes; review and approve reports.
- Validate compliance with safety standards and regulatory requirements before product release.
- Stay current on industry regulations (e.g., CPSIA, ASTM, ISO) and apply updates to testing protocols for assigned products
Vendor & Factory Support
- Serve as a technical point of contact for factories, agents, and sourcing teams.
- Provide guidance during inspections and resolve quality discrepancies.
- Monitor development timelines to ensure timely sample production and compliance testing.
Quality Issue Resolution
- Identify and resolve product quality issues throughout the lifecycle.
- Manage product claims and ensure accurate documentation for validation and approval.
- Collaborate with vendors to implement corrective actions and prevent recurrence.
Data Analysis & Continuous Improvement
- Analyze inspection data, vendor performance data (e.g., damages and returns) and customer feedback to identify trends.
- Recommend process and design improvements to enhance product quality and supplier performance.
- Drive initiatives that improve product safety and customer satisfaction.
Cross-Functional Collaboration & Product Development Support
- Collaborate with Product Development, Merchandise, Global Sourcing, and Buying teams to review products from concept through production.
- Partner with Packaging Engineering on efficient packaging design and improvements
- Evaluate product and packaging design, materials, functionality, and safety, providing clear feedback to support quality and compliance requirements.
- Partner cross-functionally to identify risks early, align on quality expectations, and support sound sourcing and product decisions.
Qualifications:
- Bachelor’s degree in Engineering, Quality Management, or related technical field.
- 3+ years of experience in quality assurance, product testing, or compliance for consumer goods.
- Strong knowledge of regulatory standards and quality control processes.
- Experience developing technical specifications, labeling, and compliance documentation.
- Skilled in analyzing data and recommending corrective actions.
- Familiarity with global sourcing and working with overseas vendors.
- Proficiency in QA tools and systems (Bamboo Rose, Riskonnect, preferred but not required).
- Ability to travel as needed for factory audits and inspections.
- Excellent communication and collaboration skills; detail-oriented and proactive.
This role offers a dynamic environment where your expertise directly impacts product safety, compliance, and customer trust. This person will work cross-functionally with global teams and play a key role in delivering high-quality products to market.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
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