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Job Category
ProductJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About the Team
The DET Sales and Renewals team is looking for an experienced, savvy, Product Manager to work on critical Renewals Enhancements and Salesforce platform modernizations programs.
As a member of the team, you will specialize in driving the transformational initiatives that accelerate the success of Renewals through automation and digital engagement to achieve strategic goals. You will act as the liaison with our partners and the development team, guiding the product development process, defining the product vision, and running the product backlog. You will be responsible for improving the value of the product and ensuring that the team delivers features that meet customer needs and expectations.
The Role
We are seeking a highly skilled Product Owner with 5 years of experience to lead the agile execution for our Renewals Modernization programs. In this role, you will be the primary driver of the development lifecycle, transforming the product vision into actionable delivery increments. You will act as the "voice of the customer" within the Scrum team, ensuring that every sprint delivers high-value features that align with strategic business goals.
As Customer Zero, you’ll define the product strategy, roadmap, and execution plan for scalable, secure, and high-impact AI-powered agent experiences across our internal Renewals and Customer Success teams. Your work will directly enhance Renewals Manager (RM) productivity, automate complex renewal workflows, and transform how we use Salesforce’s platform to drive renewals pipeline and reduce customer attrition. You will work cross functionally with sales, revenue and platform teams focussed AI and Agent capabilities, while fostering a culture of excellence, innovation, and cross-cloud collaboration.
Key Responsibilities in Agile Execution
User Story & Backlog Management
Granular Backlog Refinement: Own, maintain, and prioritize the product backlog, ensuring it is always transparent, visible, and understood.
User Story Crafting: Lead the translation of high-level business requirements into detailed, INVEST-compliant user stories and epics.
Acceptance Criteria: Define clear, testable acceptance criteria for every story to ensure the development team has a "Definition of Ready" before execution.
Functional Specifications: Author functional design specification documents to bridge the gap between business needs and technical implementation.
AI Evangelism & Innovation: Champion AI maturity across teams. Be a thought leader in scaling autonomous agents and influencing broader product and platform direction.
Cross-functional Collaboration: Drive alignment with internal stakeholders across sales, engineering, and platform teams to deliver business outcomes.
Scrum Team Delivery
Sprint Participation: Actively lead or participate in all Scrum events, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
Decision Authority: Act as the final arbiter for requirements questions and priority trade-offs during the sprint to maintain team velocity.
PI Planning: Take a leadership role in Quarterly Program Increment (PI) Planning, coordinating work across cross-functional teams to optimize customer value.
Validation & UAT: Review and "accept" completed stories, ensuring the delivered increments meet the predefined quality standards and business objectives.
Strategic Stakeholder Alignment
Vision Communication: Communicate the product strategy and roadmap to both the development team and executive partners.
Feedback Loops: Capture and analyze stakeholder feedback to continuously optimize the product based on key performance indicators (KPIs).
Prototype & MVP: Oversee the building of prototypes and Minimum Viable Products (MVPs) to test hypotheses and measure success early.
Essentials Skills
Experience: 5-6 years of proven experience as a Product Owner or Product Manager within an Agile environment.
Agile Expertise: Expert-level understanding of Agile principles and the Scrum framework.
Technical Proficiency: Hands-on expertise with the Salesforce platform, specifically Sales Cloud, Data Cloud, and Agentforce.
Certifications: Salesforce Admin Certification is preferred.
Leadership: Ability to lead scrum teams and quickly establish rapport with both technical and business professionals.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.