Job Type:
PermanentBuild a brilliant future with Hiscox
About the team
The Change Management Team collaborate with all areas of the London Market business unit to design and build market leading capabilities across our people, processes and systems. Our goal is to embed lasting changes that deliver measurable benefit to our customers and help us reach our strategic goals. Working on our team is exciting and fast-paced. We shape and build the future of the London Market.
The role
We are seeking a dynamic and experienced Product Owner to join our London Market Underwriting Value Stream, reporting to the London Market Underwriting Product Manager and working alongside a cross functional in-house delivery team of technology and change professionals, to deliver the objectives and key results of our digital strategy for underwriting.
As Product Owner, you will play a pivotal role in an award-winning team that is at the forefront of Augmented and Algorithmic Underwriting within the Lloyd’s Market. You will work closely with internal and external stakeholders to identify, prioritise, deliver, and manage the adoption of features. You will own complex problem spaces, shape solutions, and ensure that delivered outcomes are adopted and deliver tangible value. You are expected to operate beyond backlog management — influencing direction, challenging assumptions, and driving continuous improvement in how products and change are delivered.
You have a passion for change and innovation. You see beyond the status quo and design new ways of working, embracing the challenges of modernisation. You collaborate effectively with others, possess strong communication skills, a deep understanding of user needs, and the ability to drive product success through proactive decision making and leadership. This is an exciting time to join an innovative and market leading team within a value stream that is critical in shaping the future of London Market underwriting.
Key responsibilities
· Own and proactively manage a complex, multi‑stream product backlog aligned to strategic objectives and OKRs, ensuring there is a steady flow of work for the delivery team.
· Translate ambiguous business problems into clear, outcome‑focused delivery goals
· Ensure sprint goals are clear, achievable, and aligned to roadmap milestones
· Conduct workshops to design and define delivery iterations, assess value, ensure work is prioritised and focused on delivering maximum value to our customers
· Capture requirements as increments of delivery and refine with the delivery team; ensure they are well thought through with clear acceptance criteria to ensure requirements are met
· Be the first point of contact for the delivery team to answer questions, clarify requirements and remove blockers.
· Act as the voice of the customer, ensuring everyone understands the business value of the delivery increments and represent the needs of our customers on a day to day basis within the delivery team
· Attend and participate in Agile events – stand ups, refinement, planning and retrospectives and work with the Scrum Master to ensure that these are successful
· Provide feedback on the roadmap to the Product Manager, escalating risks, issues and blockers raised by the delivery team and advising on actual vs. expected progress and any knock-on impact to the product roadmap
· Develop, manage and motivate a delivery team (in a matrix organisation) across internal and external teams, including third party suppliers
· Build strong, productive relationships inside and outside of Hiscox in order to deliver effective solutions based on a strong understanding of the business drivers and benefits for each party
· Partner with senior stakeholders across the London Market to shape scope, manage expectations, and drive alignment
· Act as a trusted advisor to stakeholders, providing insight on trade‑offs, sequencing, and delivery options
Key requirements
This role will suit you if you are comfortable working in a rapidly evolving and fast paced environment and enjoy delivering transformations that drive real benefit to our customers. You will need to be able to think on your feet, ruthlessly prioritise a development pipeline and communicate this effectively with your stakeholders and delivery team.
Must haves
· Experienced Product Owner, with proven track record of delivering value through cross‑functional teams in complex change or digital delivery environments
· Ability to operate in ambiguity and bring clarity to complex problem spaces
· Ability to balance differing priorities and demands whilst ensuring that best practices are maintained
· Excellent communication and stakeholder management skills
· An aptitude for customer centric problem solving and challenging the status quo
· Experience using different analysis techniques to understand current processes, identify root causes and elicit requirements in order to design the future state
· Experience of working in Agile or iterative way, managing a backlog and ensuring business value is prioritised, successfully delivered and embedded
· Familiarity with OKRs, benefits tracking, and outcome‑led delivery
· Knowledge or experience of Insurance industry or Lloyd’s of London
Desirable
· Certified Agile Product Owner
· Experience working with Jira, Confluence or similar collaboration tools
· Experience working with emerging technologies or Data Science
Diversity, Inclusion and Hybrid working
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned that working life doesn’t always have to be in the office and support hybrid ways of working to encourage a healthy work life balance.
We anticipate the successful candidate for this role will be in the office approximately 2 days a week
We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.
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