Product Owner - Financial Health

At ING, we’re committed to helping customers stay financially resilient, especially when navigating challenging moments. Our Financial Health team plays a critical role in this mission, overseeing hardship and collections activities with significant regulatory oversight to ensure we deliver the right support when it matters most. As part of this team, you’ll directly influence how we design, improve and deliver experiences that genuinely support customers’ financial wellbeing.

We’re on the hunt for a Product Owner – Financial Health to drive the development and execution of key initiatives across our hardship, collections and related customer processes. In this role, you’ll shape the roadmap, prioritise what the squad works on, and ensure every solution balances customer experience with regulatory, risk and business objectives. You’ll work alongside subject‑matter experts, Customer Journey Specialists and senior stakeholders to bring customer‑centric, compliant and scalable solutions to life.

As a core leader within the squad, you’ll take ownership of product decisions, KPIs, and delivery outcomes—using data, customer insights and cross‑functional collaboration to guide continuous improvement. This is an opportunity to influence ING’s approach to Financial Health end‑to‑end, create meaningful customer impact, and help build the foundations of a stronger, more compassionate banking experience.

This is a permanent role based in Sydney.

What you’ll do

• Define and enhance product and service solutions by analysing customer value, commercial needs, and regulatory requirements.
• Develop and manage lending‑related products  throughout their lifecycle, ensuring they meet business goals and deliver strong customer outcomes.
• Prioritise, refine and co‑manage the product backlog, contributing to sprint planning and ensuring user stories align with strategic priorities.
• Identify, design and implement structural improvements across processes, products, services or channels to optimise performance and experience.
• Oversee product risks, incidents, issues and vendor performance, ensuring compliance with all financial and non‑financial risk standards.
• Represent the product to internal and external stakeholders, using strong communication and presentation skills to influence and drive alignment.

What we’re looking for

• Strong product and service management skills, including requirements analysis, action planning and commercial acumen.
• Understanding of key regulatory frameworks (APRA, ASIC, AUSTRAC) and demonstrated capability to operate effectively within them.
• A background in financial services or banking, ideally in business‑facing change, reporting, collections and/or hardship environments.
• Experience working in Agile delivery environments, including defining ways of working and successfully embedding new systems or processes. Leading initiatives across multiple teams and functions
• Excellent stakeholder management, influencing and negotiation skills, with the ability to present insights clearly and engage effectively at all levels of the business.
• Highly analytical and solutions‑focused mindset, with strong problem‑solving skills, attention to detail, and the ability to propose innovative approaches to achieve business outcomes.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us 
 

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?  

 
Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com 

Applications will close Friday, 20th of March.
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

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