Product Owner - Customer & Commercial

Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably.

We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager - who acquired Arriva in 2024.

We are looking for a Product Owner - Customer and Commercial to join our Product Team on a full time, permanent basis. This role will be based from either our London or Sunderland office.

The Product Owner for Customer and Commercial role is responsible for translating business needs and product vision into actionable requirements for delivery teams, ensuring that customer and commercial products deliver maximum value. This role maintains a prioritised backlog, provides clarity throughout the development process, and works closely with business units, support teams, IT business partners, and the Platforms team to validate technical feasibility and manage dependencies. The Product Owner acts as the bridge between business priorities and technical delivery, requiring strong collaboration, communication, and decision-making skills.

Direct responsibilities:

Product Vision & Backlog Management

•   Translate the product vision and business goals into actionable user stories and acceptance criteria.

•   Own and maintain a prioritised product backlog that reflects business objectives and customer needs.

•   Continuously refine backlog items based on stakeholder feedback, technical constraints, and changing priorities.

•   Ensure backlog items are well-documented, estimated, and ready for development.

•   Provide timely clarification and guidance to development teams to ensure successful delivery.

•  Monitor sprint progress, identify risks or blockers early, and work with teams to resolve issues.

Collaboration with Key Teams

•   Work closely with business units, support teams, IT business partners, and the Platforms team to validate technical requirements and manage dependencies.

•   Ensure solutions are scalable, secure, and aligned with platform standards.

•   Support integration planning and testing activities to guarantee smooth deployment.

Stakeholder Engagement

•   Engage with commercial, marketing, and customer service teams to gather feedback and prioritise features.

•   Facilitate workshops and discussions to align on requirements and delivery expectations.

•   Communicate progress, risks, and changes clearly to all stakeholders.

Performance Monitoring

•   Track product performance metrics and adoption rates post-launch.

•   Use data-driven insights to inform backlog prioritisation and future enhancements.

•   Ensure continuous improvement through iterative delivery and feedback loops.

This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.

The closing date for applications is Wednesday 21st January 2026. Arriva Group reserves the right to close this vacancy early.